Problem with ActiveState support

[Brian Quinlan]

> I've registered myself for personal use only, so I'm not paying, but that
> should not be an issue - look at what's stated at the autoreply. I'm
> thinking about using Komodo exclusively for the code that I develop in my
> own time at home, and *all* this code is Open Source, and I believe that
> there is not any problem with my license; anyway, I'd expect that someone
> should at least take some time to read my message, and then reply to me.
> Even a reply such as "We don't support non paying users" would be better
> than total silence.

Hmmm, this is very odd. For the purposes of installation support, we don't
consider the license at all so that is not the reason that you haven't
received a substantive reply. I am at a loss to explain why you haven't
received one.

Normally, everyone on the Komodo team receives every support/feature request
and there is a support person and a developer who is responsible for
answering every one of them. The average response time is less than 4 hours.

Anyway, I'll make sure that you get an "official" response ASAP.

In the meantime, I believe that you have encountered bug INSTALLER94:

http://komodobugs.activestate.com/roundup-public.cgi/INSTALLER94

Are you using a non-English version of Windows? If so, the Komodo 1.1 Beta
might work for you (I know that it works on the French version of Windows):

http://aspn.activestate.com/ASPN/Downloads/Komodo/KomodoBeta

v1.1 should be released in a week or so, in case you prefer release software
to betas :-)

Anyway, sorry for the hassle.