[spambayes-bugs] [ spambayes-Bugs-1186352 ] Clicking Links in email
messages gives error
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noreply at sourceforge.net
Wed Apr 20 03:08:45 CEST 2005
Bugs item #1186352, was opened at 2005-04-20 11:36
Message generated for change (Comment added) made by anadelonbrin
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702
Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Submitted By: Larry (fiatlarry)
Assigned to: Nobody/Anonymous (nobody)
Summary: Clicking Links in email messages gives error
Initial Comment:
Hi,
I've checked through the troubleshooting guide and have
looked in a whole mess of other places to no avail.
System is Windows XP Home, SP2, latest updates
SpamBayes Outlook Addin Binary Version 1.0.4
Outlook 2002 (10.6515.6735) SP3
The user was running SpamBayes for some period of
time and everything worked. User reported that one day
when she clicked on a webpage (either embedded in the
email, or a link), she got the following error message:
"You must close Outlook before SpamBayes can be
installed. Please close all Outlook Windows
(using "File->Exit and Log off" if available) and click
Retry, or click Cancel to exit the installation. If this
message persists after closing all Outlook windows,
you may need to log off from Windows, and try again."
with a choice of "Retry" or "Cancel".
Clicking Retry just brings back the same error message.
I've:
o Closed Outlook (both via the close button and
File/Exit)
o Used Task Manager to ensure that Outlook was
indeed closed
o Closed the Palm-Sync app
o Used Task Manager to ensure that Palm-sync was
indeed closed
o Uninstalled SpamBayes
o re-downloaded 1.0.4
o Installed it again.
All to no avail. We still get the "You must close outlook
before SpamBayes can be installed" message.
Thanks,
Larry
----------------------------------------------------------------------
>Comment By: Tony Meyer (anadelonbrin)
Date: 2005-04-20 13:08
Message:
Logged In: YES
user_id=552329
You still get this message when? This message is part of
the installer, not part of the add-in, so you're trying to
(re)install SpamBayes, right?
The troubleshooting guide explains about using the Task
Manager to ensure that OUTLOOK.exe and mapimsgs.exe are not
running when you install - have you done that?
----------------------------------------------------------------------
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