[spambayes-bugs] [ spambayes-Bugs-1186352 ] Clicking Links in email messages gives error

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Bugs item #1186352, was opened at 2005-04-19 16:36
Message generated for change (Tracker Item Submitted) made by Item Submitter
You can respond by visiting: 
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Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Submitted By: Larry (fiatlarry)
Assigned to: Nobody/Anonymous (nobody)
Summary: Clicking Links in email messages gives error

Initial Comment:
Hi,

I've checked through the troubleshooting guide and have 
looked in a whole mess of other places to no avail.

System is Windows XP Home, SP2, latest updates
SpamBayes Outlook Addin Binary Version 1.0.4
Outlook 2002 (10.6515.6735) SP3

The user was running SpamBayes for some period of 
time and everything worked.  User reported that one day 
when she clicked on a webpage (either embedded in the 
email, or a link), she got the following error message:

"You must close Outlook before SpamBayes can be 
installed.  Please close all Outlook Windows 
(using "File->Exit and Log off" if available) and click 
Retry, or click Cancel to exit the installation.  If this 
message persists after closing all Outlook windows, 
you may need to log off from Windows, and try again."

with a choice of "Retry" or "Cancel".

Clicking Retry just brings back the same error message.

I've:

o Closed Outlook (both via the close button and 
File/Exit)
o Used Task Manager to ensure that Outlook was 
indeed closed
o Closed the Palm-Sync app
o Used Task Manager to ensure that Palm-sync was 
indeed closed
o Uninstalled SpamBayes
o re-downloaded 1.0.4 
o Installed it again.  

All to no avail.  We still get the "You must close outlook 
before SpamBayes can be installed" message.

Thanks,

Larry

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