Norton problem

[Terry Reedy]

"Angus Duncan", apparently a victim of Norton FUD, wrote

>My computer keeps crashing when I download new Norton Anti Virus
updates. I >undersstand from them that this is due to Python 2.0.

I *really* doubt this.

>I am not familiar with the program or what I use it for. where would
I find it and how
> can I Take it off when doing new updates.

>I attach the message fom Norton.

I assume you have Win98SE?  Even if so, you only have Python2.0b2 on
your machine if you or someone intentionally downloaded this
experimental version from the site and installed it (about 6-8 months
ago, with default location = C:\Program Files\Python.. .  Is it
there?).  Even if it is loaded, it only has an effect if it is running
a Python program and the program uses an os.popenx() function -- which
is pretty rarely used.  According to their message, you also need to
have NAV installed and running in Auto-Protect mode.  I suspect that
you need to reinstall NAV.

Terry J. Reedy

==========================================================

>Error: "An exception 0E has occurred at 0028:C02AD9D0... It may be
possible to >continue normally" when using Python 2.0

Is this (or the longer version below) the error message you saw?  Were
you using Python at the time?  (Do you see it with Cntl-Alt-Del?)
===========================================================
# Norton quote not quoted because of posting being html instead of
plain text.

Situation:
You are using Norton AntiVirus 2000/2001(NAV) under Windows 98 SE and
have Auto-Protect enabled. You have Python 2.0 beta 2 from PythonLabs
installed. While using certain features in Python, you see a blue
screen with the error message "An exception 0E has occurred at
0028:C02AD9D0 in VxD IFSMGR(04) + 000050E4. This was called from
0028:C000B511 in VxD VMM(01) + 0000A511. It may be possible to
continue normally."

Solution:
The solution depends on your version of NAV:

NAV 2001
An update is available that fixes this problem. Please run LiveUpdate
to download the program update.

NAV 2000
PythonLabs is aware of this problem. The following information is from
the PythonLabs Web page:

  "Incompatibility warning: Norton Antivirus 2000 can cause blue
screen crashes on Windows 98 when a function in the os.popen*() family
is invoked. To prevent this problem, disable Norton Antivirus when
using Python. (Confirmed on Windows 98 Second Edition with Norton
Antivirus version 6.10.20. The same Norton Antivirus version doesn't
have this problem on Windows 2000. Norton Antivirus version 5 on
Windows 98SE doesn't have this problem either.)"

For additional information, go to the following Internet address:

http://www.pythonlabs.com/products/python2.0/download_python2.0b2.html

To use the Python program, you can disable Auto-Protect while using
Python.

NOTE: If you disable Auto-Protect, then you are no longer protected
against viruses when you open or save files.

To disable Auto-Protect, right-click the Norton AntiVirus icon in the
System Tray, and then click Disable Auto-Protect. Be sure to enable it
again as soon as you finish using Python.

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Thank you for your help