[Spambayes] "Possible spam" folder disappears

[Tim Peters]

[Patrick Fornes]
> Last year i installed SpamBayes Outlook Addin, Binary Version .7 on
> my Boss's computer. She is running Windows 2000, and outlook 2000.
> Twice, most recently today, her "Possible Spam" folder and all its
> contents have disappeared, seemingly for no reason, and i cannot find
> it anywhere.

Did you look under Deleted Items?  That's where it usually shows up.  If she
can remember something about an email that was in it, you can also use
Outlook's "Advanced Find" facilities to search for it.

> I did go through the troubleshooting guide, but found nothing about
> this problem. If you have any suggestions as to why this might be
> happening, i would appreciate to hear them

Well, you're not going to like it <wink>, but in every case to date this has
happened where the original poster bothered to report the resolution, it's
been user error, moving the folder on their own.  The SpamBayes code doesn't
contain anything that *can* delete or move a folder (neither it does contain
anything that can delete an individual email, BTW).  Unfortunately, it's
very easy to delete or move a folder in Outlook, whether on purpose or by
accident (e.g., I do it at least once a week by accident).  "Power users"
who get into the habit of using the "Empty Delete Items Folder" action, and
unthinkingly clicking "Yes" when Outlook asks if they really want to do it,
are especially prone to losing folders forever.

One of the things the troubleshooting guide should have told you was to
always attach a log file when asking for help.  From the logfile, we could
tell whether or not SpamBayes believes the folder still exists.