[spambayes-bugs] [ spambayes-Bugs-1695441 ] Outlook Crashes immediately on Start with Add-In active

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Bugs item #1695441, was opened at 2007-04-06 01:37
Message generated for change (Comment added) made by regaddress
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Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Private: No
Submitted By: Bret (bdurrett)
Assigned to: Nobody/Anonymous (nobody)
Summary: Outlook Crashes immediately on Start with Add-In active

Initial Comment:
I installed SpamBayes 1.0.4 on a Win XP-SP2 (fully Patched - Build 2600) with 2 GB memory running an AMD San Diego 64 bit 4 GHz CPU with A fully patched version of Office XP (Office 2002), including Outlook XP.

Due to a problem with Zone Alarm v7.0, I had to uninstall SpamBayes. I resolved the confilt with ZA (uninstalled it ) and reinstalled SpamBayes as before.

Outlook now crashes immediately on opening with the AddIn active with the following note:

AppName: outlook.exe	 AppVer: 10.0.6822.0	 ModName: unknown
ModVer: 0.0.0.0	 Offset: 01e81dc8

There are 2 log files, 1 of "zero" length and 1 of 1 kb that contain the following:

spambayes1.log: empty

spambayes2.log: 
Registered: SpamBayes.OutlookAddin 
Registration complete.

I have tried uninstalling & rebooting, then ensuring that the toolbar is deleted and rebooting, and then ensuring that the registry was clear from any SpaBayes entries and rebooting as suggested by another user. 

As an aside, the toolbar is never installed as far as I can see. There is no entry for it in the Toolbar window. 

The first installation went perfectly but the reinstallation died. There seems to be some residual "damage" or configuration that is left after the uninstall that I can not find

Regards,
Bret





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Comment By: rEaLkEwL (regaddress)
Date: 2007-04-26 02:45

Message:
Logged In: YES 
user_id=857083
Originator: NO

imho Spambayes is the best tool for dealing with ever-increasing spam
volume. Over the past 3 years spambayes has performed flawlessly in Office
XP and 2003 with no hiccups whatsoever. Kudos to the spambayes developer
team!

However, I now share the pain and frustrations of others here... Outlook
crashes on startup and a dialogue asks to disable the spambayes add-in. I
attempted the same numerous solutions as the other users here, but still no
joy. 

WIN XP PRO fully patched, Office 2003, Intel P X2, 2GB RAM
spambayes1.log, spambayes2.log, spambayes3.log are empty (0KB)
spambayes4.log sez... 

"Registered: SpamBayes.OutlookAddin 
Registration complete."

Because this is the first negative experience I have encountered with this
awesome program, it is tempting to presume M$ as the culprit (soooooooo
many patches). 

Monitoring this bug thread awaiting a solution. 

rEaLkEwL

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Comment By: Bret (bdurrett)
Date: 2007-04-10 09:19

Message:
Logged In: YES 
user_id=1762180
Originator: YES

Then we may be looking at a Micro$oft-induced failure? Great! :-(

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Comment By: chlh (chlh)
Date: 2007-04-10 03:17

Message:
Logged In: YES 
user_id=1765524
Originator: NO

Hi Bret, 

I have the same problem on my computer (WIN XP PRO fully patched, Office
2003, with AMD Athlon 64 X2 Dual, 2 GB RAM). Except that on my computer
spambayes was working perfectly for the last 2 years. I didn't change
anything on my system except the security patches from Microsoft. I really
hope there will be a solution to this because otherwise the spam will be
killing me. 

I tried the same things you did, but still the same problem. Also like you
describe, the toolbar is gone. 

Regards 
Christian 

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Comment By: Bret (bdurrett)
Date: 2007-04-06 01:38

Message:
Logged In: YES 
user_id=1762180
Originator: YES

By the way, I forgot to mention that I used the "Standard" way on
uninstalling the software using the System Control menu for Software and
then uninstalling it from there.

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