[spambayes-bugs] [ spambayes-Support Requests-1188382 ] Open External PST resets Filters

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Support Requests item #1188382, was opened at 2005-04-22 18:16
Message generated for change (Comment added) made by jonmikelv
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Category: None
Group: None
>Status: Open
Priority: 5
Submitted By: JM (jonmikelv)
Assigned to: Nobody/Anonymous (nobody)
Summary: Open External PST resets Filters

Initial Comment:
I opened an external PST file and SpamBayes 
immediately complained about an unkown folder and 
needing to be retrained.

I closed the PST, opened the trainer and in the folder list 
of known good folders it had <unknown> as part of the 
list.

During the retraining it seems to have rebuilt the 
Suspect and Spam folders (doing what? with the 
contents...)

So, um...
- what happened to the old folders (full of trained content)
- what happened to the old training (did it get overwritten)
- anybody else have this problem?

Thanks.

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>Comment By: JM (jonmikelv)
Date: 2005-05-25 18:21

Message:
Logged In: YES 
user_id=1051578

Sorry for the delay.  I finally got a sec to upload the file - not 
forgetting to tick the box this time.  :-D

Of course I seem to have 4 log files and am not sure which 
ones are applicable (if any, anymore).

I did notice that I don't seem to have rights to creating the 
Spam field in the Inbox I'm monitoring - I'll try to fix that when 
I'm done here.  I assume I DID have rights to the do it in the 
Spam & Suspected Spam folders since "I'm" the one that 
created the folders (OK - Spambayes did).

I asked the person and they said they didn't do anything to 
the folders - especially since I had told them not to touch 
them until I was sure everything was working right.

I don't recall if I checked the "Rebuild Entire Database" option 
or not - sorry.

Aside from some unexplained Outlook crashes when Click 
the SpamBayes button on the toolbar everything seems OK 
now.  The crashes happened about 5 times but I could never 
pin down what seemed to be triggering them - other than 
trying to display the SpamBayes menu from the toolbar 
button.  For a while I was getting crashes/complaints from my 
PGP plugin as well so they may have ben related.

Thanks!

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-04-28 20:25

Message:
Logged In: YES 
user_id=552329

No file is attached.  Did you forget to tick the box?

It's not possible to 'recreate' a folder in Outlook
(programmatically, or manually).  You have to delete the old
folder, then recreate one with the same name.  There isn't
any code in SpamBayes that could do this.

Since it's someone else's store, is it not possible that
they made they changes?  Or some process running on their
machine?

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Comment By: JM (jonmikelv)
Date: 2005-04-28 02:00

Message:
Logged In: YES 
user_id=1051578

I've attached the file that comes up when "View Log" is 
clicked on the Diagnostics window.

It looks like it starts after the initial crash because I had a 
good 600+ messages trained before it told me it had to re-
train.

I forgot to mention above that I do have one custom VBA 
module in use (attached to a button on Outlook toolbar) and 
while SpamBayes is running on my machine (for testing 
purposes) it's watching a Inbox for another user who has 
granted me full rights to their top Folder and Inbox.

As far as deleting messages, I don't think SpamBayes 
deleted them so much as re-created the folder in which they 
had been stored possible causing the existing contents to 
go 'poof'.

Thanks for the follow-up!

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-04-27 01:28

Message:
Logged In: YES 
user_id=552329

If you use the Training tab, then the old database content
is only replaced if you tick the "rebuild entire database"
box.  Otherwise the database is added to.

Do you have a log file for this period?  This is very
strange behaviour, and not something I've heard of before.

SpamBayes 1.0.x cannot (there is no code) remove any
messages, so it's definitely not SpamBayes that's removed
any folders/messages.

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