[spambayes-bugs] [ spambayes-Support Requests-1192148 ] Outlook 2000 crashes 1179651

[SourceForge.net]

Support Requests item #1192148, was opened at 2005-04-29 14:50
Message generated for change (Settings changed) made by anadelonbrin
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1192148&group_id=61702

Please note that this message will contain a full copy of the comment thread,
including the initial issue submission, for this request,
not just the latest update.
Category: Install Problem (example)
Group: None
>Status: Pending
Priority: 5
Submitted By: Marc Erickson (marcerickson)
Assigned to: Nobody/Anonymous (nobody)
Summary: Outlook 2000 crashes 1179651

Initial Comment:
This is an addendum to report 1179651.  Using the 
multiple user installation procedure doesn't help.  The 
Oulook is Outlook 2000.  According to the Microsoft 
Error Report, the file responsible for crashing 
outlook.exe is OUTLLIB.DLL.  Renaming it and 
reinstalling Office 2000 overtop of the existing Office 
2000 installation so that a fresh copy of OUTLLIB.DLL is 
installed doesn't work.  Microsoft Error Reporting 
appcompat.txt attached.

----------------------------------------------------------------------

Comment By: Tony Meyer (anadelonbrin)
Date: 2005-05-11 18:27

Message:
Logged In: YES 
user_id=552329

Didn't know that you'd tried the Office un/re-install.  That
doesn't leave me with many ideas, unless it is something
that gets left behind.

Here's hoping the log has something!

----------------------------------------------------------------------

Comment By: Marc Erickson (marcerickson)
Date: 2005-05-11 18:01

Message:
Logged In: YES 
user_id=477851

OK - will try to get a log for you.

I've already uninstalled and reinstalled Office with
Add/Remove Programs and updated it.  They don't have
anything special in their Office installation - the only
customizing is setting up the two email accounts.

Removing and reinstalling Office with Add/Remove Programs in
Control Panel and then updating it is at least an hour -
probably closer to two hours.  As you probably know,
removing Office with Add/Remove Programs in Control Panel
leaves all sorts of crap behind - as with many Windows
programs.  

Removing Office completely means a long session of manual
file and folder deletion and hand Registry editing. 
Microsoft publishes a tool that automates this - but it
doesn't run on Windows XP, only earlier Windows versions. 
I'll try to write a batch file to help me out - but I'm not
a programmer so that's a tedious process for me.

Thanks for your help - will get back to you when I have a
log file - or not - to send.


Marc

----------------------------------------------------------------------

Comment By: Tony Meyer (anadelonbrin)
Date: 2005-05-11 17:44

Message:
Logged In: YES 
user_id=552329

I understand that remote troubleshooting is difficult - the
problem is that a COM add-in should not be able to crash
Outlook, unless it's doing something undocumented.  Since it
is, it's very difficult to figure out what the cause might be.

I suspect that you'll find that either the log doesn't get
created or that an empty log is created.  Neither really
helps much in figuring out what is happening.  (OTOH, if
there is something in there, then that would say a lot).

Doing the uninstall removes everything that doing the
install adds.  It doesn't do anything else.  Doing an
install then an uninstall ought to leave the registry unchanged.

I'm not suggesting reformatting the HD, or reinstalling
Windows.  I wonder if maybe removing Office/Outlook
completely, then reinstalling it (the Repair doesn't really
seem to help very often) might do it.  If their Office
install is highly customised that's a very time-consuming
process, though.  (Or if they have many Outlook accounts
that will need to be re-setup).

My thought was more along the lines that perhaps this isn't
a problem we'll be able to solve, and maybe a filter other
than SpamBayes might be an idea (unless all Outlook add-in
filters have this problem, in which case it's almost
certainly Outlook).

----------------------------------------------------------------------

Comment By: Marc Erickson (marcerickson)
Date: 2005-05-11 17:32

Message:
Logged In: YES 
user_id=477851

Does anything get written to the SpamBayes logs? 

Don't know other than SB reported the correct string when
the multiple user install was used - will try a Remote
Assistance session to gather the log.  You have to
understand that Ken and Sandy (the users I'm trying to
install this for) live 80 km away from me.  It's not quite a
trivial problem for me to go out there and troubleshoot.

If you uninstall SpamBayes, does Outlook work correctly? 

Yes.

What version of SpamBayes is this? 

Version 1.0.

Re: your comment, "Doing an uninstall ought to remove all
registry entries.  It might be worth uninstalling before
doing the install for all
users, but it should work either way."  You are correct in
that all Registry entries relating to SpamBayes are removed
- that is the entries with SpamBayes in the name of the
Registry key.  But what about Registry entries relating to
COM and other plugin objects?

Am I really going to have to format his harddrive and
reinstall because of an installation error?


----------------------------------------------------------------------

Comment By: Tony Meyer (anadelonbrin)
Date: 2005-05-11 16:40

Message:
Logged In: YES 
user_id=552329

Does anything get written to the SpamBayes logs?  If you
uninstall SpamBayes, does Outlook work correctly?  What
version of SpamBayes is this?  You could try 1.0 or 1.1a1 to
see if that makes any difference (possibly different
versions of pywin32 might make a difference).

It really sounds like an Outlook problem, though, since SB
ought to just work with Outlook 2000 and multiple users, and
shouldn't be able to crash Outlook itself.

I'm out of ideas after that, sorry.

----------------------------------------------------------------------

You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=1192148&group_id=61702