[spambayes-bugs] [ spambayes-Bugs-828669 ] Toolbars refuse to work after reset
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Mon Jul 11 08:23:56 CEST 2005
Bugs item #828669, was opened at 2003-10-23 17:27
Message generated for change (Comment added) made by anadelonbrin
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=828669&group_id=61702
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Category: Outlook
Group: None
Status: Closed
Resolution: Fixed
Priority: 5
Submitted By: William Hughes (w_hughes)
Assigned to: Mark Hammond (mhammond)
Summary: Toolbars refuse to work after reset
Initial Comment:
I noticed the toolbar was not working and followed your
instructions about removing it and then I checked the
log file for an error. See the attached log file.
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>Comment By: Tony Meyer (anadelonbrin)
Date: 2005-07-11 18:23
Message:
Logged In: YES
user_id=552329
Have you checked your logs to see if it is a dead database,
as was the problem for this person?
If it's not, could you open a new tracker and attach your
most recent logs?
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Comment By: Mark_R (mark_rosselli)
Date: 2005-07-09 01:33
Message:
Logged In: YES
user_id=1309536
Today, I too found that my SpamBayes toolbars were no longer
working, although filtering was taking place as usual on
incoming messages. I first reset the SB toolbar (as
described in the Troubleshooting Guide); that didn't work,
so I removed the outcmd.dat file as recommended. Tried doing
this a) and then restartign Outlook and then when this
failed I re-deleted the .dat file and restarted the PC.
Toolbars still don't work!
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Comment By: jwhited (jimmywhited)
Date: 2004-11-08 15:31
Message:
Logged In: YES
user_id=1104558
This did in fact fix my problem as well. I can't find my old log
files or else I'd post them. I have been running SpamBayes
after doing this "fix" for 2 days now and it appears to be
working fine. If the problem resurfaces, I'll post a new tracker
and reference this defect ID as well. In any event, here are
the steps I took to fix/work-around the problem --
1. Remove the toolbars from Outlook, then closed outlook.
2. I did a complete uninstall using the SpamBayes uninstall
program (not Windows uninstall).
3. Manually deleted the C:\Program Files\SpamBayes folder and
left over files.
4. Manually deleted the outcmd.dat file in the profile
directories.
5. Manually deleted the SpamBayes folder in the profile
directories.
6. Reinstalled SpamBayes
7. Trained using existing Ham and Spam that SpamBayes had
filtered out before.
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Comment By: Tony Meyer (anadelonbrin)
Date: 2004-11-08 12:41
Message:
Logged In: YES
user_id=552329
I'll look into the issue of having to delete the files
manually, thanks.
Closing this, as I'm fairly sure that this will also solve
'jimmywhited''s problem, too, and this tracker is getting
cluttered with several different problems.
If anyone here is still having problems, please open a new
tracker with all the revelant info and a copy of your most
recent log. Thanks!
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Comment By: Joe (joewagner501)
Date: 2004-11-06 02:39
Message:
Logged In: YES
user_id=1152649
I retrained from scratch but that didn't work either. Then I
decided to take your information about it being a database
issue one step further and went to the folder with the
database files and deleted them all. Then I restarted Outlook,
set up SpamBayes from scratch and the buttons are working
again. You were absolutely correct about the database being
the issue but it seems the files need to be deleted before
retraining. Thanks for the help. I really appreciate it.
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Comment By: Tony Meyer (anadelonbrin)
Date: 2004-11-05 11:24
Message:
Logged In: YES
user_id=552329
joewagner501: have you tried retraining from scratch? Your
problem (and jimmywhited) sounds most like a database
problem (since filtering is still working).
Could you also either post a copy of your most recent log
file here or open a new tracker with it attached?
----------------------------------------------------------------------
Comment By: Joe (joewagner501)
Date: 2004-11-05 07:17
Message:
Logged In: YES
user_id=1152649
I have had this same exact issue after using the program for
only two days. At first the buttons worked fine but the last
two days they are not working. The program is still filtering
email but I can't identify items in the junk suspects folder as
being junk or not using the buttons. I have taken all the
steps to remove the buttons and reinstal them but nothing
has worked. I am using XP Pro SP2 and the latest version of
SpamBayes.
----------------------------------------------------------------------
Comment By: jwhited (jimmywhited)
Date: 2004-08-16 09:02
Message:
Logged In: YES
user_id=1104558
I to am having this problem. This seems to be related to, but
not an exact duplicate of bug ID 964537. Email filtering seems
to be working fine; however, if I click <Delete as Spam> or
<Recover From Spam> nothing happnes.
I originally had 1.0rc1 so I upgraded to 1.0rc2 hoping this
would fix the problem. It didn't.
Next I tried deleting the toolbar, per troubleshooting
instructions -- right-click on toolbars, Customize, highlight
spam-bayes, delete, close outlook, reopen outlook so toolbars
would be recreated. This didn't help.
Next I tried renaming outcmd.dat so outlook would reset all the
toolbars and also tried deleting the toolbar after that, which
did not work.
The last thing I tried was retraining the DB with the rebuild
entire DB option checked. I saw the message writing
database, but it never changed after several minutes. I hit
the close button and closed the SpamBayes Manager, but the
toolbars still did not work. I have the logs prior to retraining
the DB and after if you want me to send them (I do not see a
place where I can attach them in this followup addition). I
can also send the DB file if need be.
System Config (I can send a system.nfo file):
Windows XP w/SP-1 applied
Outlook 2002 SP-2
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Comment By: Paul (pfbpaul)
Date: 2004-05-25 10:23
Message:
Logged In: YES
user_id=1048938
I too am down with SpamBayes because of this.
I have completely uninstalled and reinstalled both SpamBayes
and Outlook, and the "dead" toolbars still exist.
I am getting no spam filtering either.
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Comment By: Owen Mathias (jesse_custer)
Date: 2003-12-16 10:35
Message:
Logged In: YES
user_id=931849
I have the same issue. Tried everything. Uploaded a log to
the list.
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Comment By: William Hughes (w_hughes)
Date: 2003-11-04 12:58
Message:
Logged In: YES
user_id=892918
Another interesting tidbit: Throughout the day I randomly try
the toolbar to see if it works, but it never does. However
today, on one occasion it did it work. It has not worked since.
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Comment By: William Hughes (w_hughes)
Date: 2003-11-02 06:26
Message:
Logged In: YES
user_id=892918
I sent the db file to your other address. I retrained the db.
however I don't know if it was successful as the Dialog box
said "Saving: Writing database" but it never changed the msg.
I don't know if this is typical behavior or not. After doing this
there appears to be no change in the functioning of the
program, meaning that it is still filtering spam although my
guess is that it is somehow not doing it as effectively as it
should becuase the number of spam msgs that are appearing
in my inbox is significant (approx 20) as opposed to 3 or 4
when it was working flawlessly.
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Comment By: Mark Hammond (mhammond)
Date: 2003-10-31 18:59
Message:
Logged In: YES
user_id=14198
mhammond at users.sourceforge.net should be fine.
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Comment By: William Hughes (w_hughes)
Date: 2003-10-31 17:59
Message:
Logged In: YES
user_id=892918
I just learned that the max file size is 256K and this file is
almost 1 meg zipped. I could not locate an email address to
send it to you directly. Please advise.
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Comment By: William Hughes (w_hughes)
Date: 2003-10-31 17:52
Message:
Logged In: YES
user_id=892918
For some reason I got an invalid file type error when
submitting the db file using its original name so I am trying it
again zipped.
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Comment By: William Hughes (w_hughes)
Date: 2003-10-31 17:47
Message:
Logged In: YES
user_id=892918
Here is the file you requested. However you should know that
I the first thing I did after I tried all the toolbar fixets was to
retrain the database. It had no effect. I am going to retrain
it now. Do you want a copy of the db file after I train it?
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Comment By: Mark Hammond (mhammond)
Date: 2003-10-27 12:38
Message:
Logged In: YES
user_id=14198
This appears to be a duplicate of
https://sourceforge.net/tracker/index.php?func=detail&aid=807217&group_id=61702&atid=498103,
which mentions the same error that appears in your log. The
only solution I know of at the moment is to go to the
"Training" tab, and do a complete re-train. If you could
possibly attach a copy of your "default_bayes_database.db"
before you do this, I would appreciate it - either mail it
directly to me, or attach it here.
However, that doesn't explain why you can't use the
toolbars. The only reference to the toolbars is "Creating
new SpamBayes toolbar to host our buttons", which is what we
expect after clobbering outcmd.dat. Are there any messages
regarding toolbars in subsequent startups?
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Comment By: William Hughes (w_hughes)
Date: 2003-10-27 08:24
Message:
Logged In: YES
user_id=892918
Toolbar Still Does Not Work...This problem developed while I
was running version 6.xx. I installed the latest version
avaliable. No change in symptoms. I closed Outlook and
deleted the file outlook.dat and rebooted the computer.
Symptoms remain the same: It is filtering messages but the
toolbar does not work.
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Comment By: William Hughes (w_hughes)
Date: 2003-10-25 05:02
Message:
Logged In: YES
user_id=892918
Here is some more information. SpamBayes is filtering
messages. The toolbar does not work. I have tried all the
fixets listed including deleting the file outlook.dat. Toolbar
still does not work. If there are tests you would like me to
run to help, please let me know. w_hughes
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