[spambayes-bugs] [ spambayes-Bugs-1186352 ] Clicking Links in email messages gives error

[SourceForge.net]

Bugs item #1186352, was opened at 2005-04-19 16:36
Message generated for change (Comment added) made by fiatlarry
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702

Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Submitted By: Larry (fiatlarry)
Assigned to: Nobody/Anonymous (nobody)
Summary: Clicking Links in email messages gives error

Initial Comment:
Hi,

I've checked through the troubleshooting guide and have 
looked in a whole mess of other places to no avail.

System is Windows XP Home, SP2, latest updates
SpamBayes Outlook Addin Binary Version 1.0.4
Outlook 2002 (10.6515.6735) SP3

The user was running SpamBayes for some period of 
time and everything worked.  User reported that one day 
when she clicked on a webpage (either embedded in the 
email, or a link), she got the following error message:

"You must close Outlook before SpamBayes can be 
installed.  Please close all Outlook Windows 
(using "File->Exit and Log off" if available) and click 
Retry, or click Cancel to exit the installation.  If this 
message persists after closing all Outlook windows, 
you may need to log off from Windows, and try again."

with a choice of "Retry" or "Cancel".

Clicking Retry just brings back the same error message.

I've:

o Closed Outlook (both via the close button and 
File/Exit)
o Used Task Manager to ensure that Outlook was 
indeed closed
o Closed the Palm-Sync app
o Used Task Manager to ensure that Palm-sync was 
indeed closed
o Uninstalled SpamBayes
o re-downloaded 1.0.4 
o Installed it again.  

All to no avail.  We still get the "You must close outlook 
before SpamBayes can be installed" message.

Thanks,

Larry

----------------------------------------------------------------------

>Comment By: Larry (fiatlarry)
Date: 2005-04-19 19:54

Message:
Logged In: YES 
user_id=1262650

>You still get this message when?  

The message happens everytime a link is clicked in an email
message.  Because of the message, the link is not able to be
opened in IE or Firefox.

>This message is part of the installer, not part of the
add-in, so >you're trying to (re)install SpamBayes, right?

Nope.  Just trying to get SpamBayes to work again.  The user
had it working for several months when it stopped one day. 
It's not my system, so I can't say what happened to make it
not work, but it's been this way for sometime now. 

>The troubleshooting guide explains about using the Task
>Manager to ensure that OUTLOOK.exe and mapimsgs.exe are
>not running when you install - have you done that?

Yep.  I went through the troubleshooting guide and about
everything else I could find on the website.

The problem is *not* that SpamBayes is not installed.  It's
that it was running and now it seems to think it needs to be
installed again.  

Larry

----------------------------------------------------------------------

Comment By: Tony Meyer (anadelonbrin)
Date: 2005-04-19 18:08

Message:
Logged In: YES 
user_id=552329

You still get this message when?  This message is part of
the installer, not part of the add-in, so you're trying to
(re)install SpamBayes, right?

The troubleshooting guide explains about using the Task
Manager to ensure that OUTLOOK.exe and mapimsgs.exe are not
running when you install - have you done that?

----------------------------------------------------------------------

You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702