[spambayes-bugs] [ spambayes-Support Requests-861014 ] Install Error

Tue Mar 9 16:20:20 EST 2004

Support Requests item #861014, was opened at 2003-12-16 09:18
Message generated for change (Comment added) made by kpitt
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=861014&group_id=61702

Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Submitted By: Melissa Phillips (mrphillips)
Assigned to: Nobody/Anonymous (nobody)
Summary: Install Error

Initial Comment:
I&#039;m getting an error after installing saying the software 
cannot be initialized. Your troubleshooting pages says to 
send you a copy of the log file in this case............

Loaded bayes database from &#039;C:\Documents and 
Settings\melissa.phillips\Application 
Data\SpamBayes\default_bayes_database.db&#039;
Loaded message database from &#039;C:\Documents and 
Settings\melissa.phillips\Application 
Data\SpamBayes\default_message_database.db&#039;
Bayes database initialized with 0 spam and 0 good 
messages
SpamBayes Outlook Addin, Binary version 0.81 
(September 9, 2003) starting (with engine SpamBayes 
Beta2, version 0.2 (July 2003))
on Windows 5.1.2600 (Service Pack 1)
using Python 2.3+ (#46, Aug  6 2003, 16:39:24) [MSC 
v.1200 32 bit (Intel)]
ERROR enumerating a receive folder - (-
2147221246, &#039;Invalid window handle&#039;, None, None)
Error connecting to Outlook!
Traceback (most recent call last):
  File "out1.pyz/addin", line 1177, in OnConnection
  File "out1.pyz/dialogs", line 64, in ShowWizard
  File "out1.pyz/config_wizard", line 142, in 
CreateWizardConfig
  File "out1.pyz/config_wizard", line 49, in 
InitWizardConfig
  File "out1.pyz/msgstore", line 372, in 
YieldReceiveFolders
  File "out1.pyz/msgstore", line 337, in GetFolder
MsgStoreException: MsgStoreException: Exception 
0x80004005 (Unspecified error): Unspecified error
ERROR: &#039;There was an error initializing the SpamBayes 
addin\r\n\r\nPlease re-start Outlook and try again.&#039;
Traceback (most recent call last):
  File "out1.pyz/addin", line 1177, in OnConnection
  File "out1.pyz/dialogs", line 64, in ShowWizard
  File "out1.pyz/config_wizard", line 142, in 
CreateWizardConfig
  File "out1.pyz/config_wizard", line 49, in 
InitWizardConfig
  File "out1.pyz/msgstore", line 372, in 
YieldReceiveFolders
  File "out1.pyz/msgstore", line 337, in GetFolder
MsgStoreException: MsgStoreException: Exception 
0x80004005 (Unspecified error): Unspecified error
FAILED to add the toolbar 
item &#039;SpamBayesCommand.Manager&#039; - (-
2147352567, &#039;Exception occurred.&#039;, (0, None, None, 
None, 0, -2147467259), None)
Deleted the dead popup control - re-creating

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>Comment By: Kenny Pitt (kpitt)
Date: 2004-03-09 16:20

Message:
Logged In: YES 
user_id=859086

Could you try reinstalling with the latest 1.0a9 (0.9) version? 
There are some changes in the new release that might 
possibly affect this.

It would also be best if you could delete your "Documents and 
Setings\...\Application Data\SpamBayes" directory before 
reinstalling. If you have never been able to get SpamBayes 
running successfully then there won't be any useful info in 
this directory, but it could interfere with the Configuration 
Wizard when reinstalling.

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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=861014&group_id=61702