[spambayes-bugs] [ spambayes-Bugs-872549 ] Oulook
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noreply at sourceforge.net
Thu Jan 22 18:50:56 EST 2004
Bugs item #872549, was opened at 2004-01-07 14:06
Message generated for change (Comment added) made by ima_user
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=872549&group_id=61702
Category: Outlook
Group: None
Status: Open
Resolution: None
Priority: 5
Submitted By: Ben Dillon (ben_dillon)
Assigned to: Mark Hammond (mhammond)
Summary: Oulook
Initial Comment:
I installed SpamBayes recently and I now intermittently
receive the error dialog "Outlook cannot open the
custom form...".
Has anyone seen this before. It's an annoyance.
Thanks,
Ben
----------------------------------------------------------------------
Comment By: Pete Marion (ima_user)
Date: 2004-01-22 18:50
Message:
Logged In: YES
user_id=923210
To see add-ins, goto Tools, Options, Other, Advanced
Options, Com Add-ins.
After doing a search of the MS Knowledge base, it is
suggested that you
1) perform a repair of MS Office
2) Ensure that the latest Office updates have been applied
3) Install the Customizable Alerts for additional information
concerning "difficult-to-troubleshoot alerts or error
messages":
(http://office.microsoft.com/downloads/2000/alerts.aspx)
Please view the following Knowledge base articles pertinant to
this error message. The use of a PIM is addressed, but
specifically a Palm Device in the first KB article.
- OL2000: Error Message "The custom form could not be
opened. Outlook will use an Outlook form instead.":
http://support.microsoft.com/default.aspx?scid=kb;en-
us;223481&Product=out
- OL2000: Custom Form Produces Error Message and Does Not
Load :
http://support.microsoft.com/default.aspx?scid=kb;en-
us;251415&Product=out
-------------------------------------------
Developers, this is from MS KB article 287525:
-OL2000: You Cannot Access a Custom Form If You Use the
Outlook Object Model
"This problem occurs because of how Outlook 2000 accesses
the property on a custom form. The following is an example of
how Outlook 2000 accesses the EntryID property on a custom
form: dim objOOM as object
dim objDrafts as object
dim objForm as object
' Touch all forms in the Drafts (id = 16) folder
set objOOM = CreateObejct("Outlook.Application")
set objDrafts = objOOM.GetNamespace
("MAPI").GetDefaultFolder(16)
for each objForm in objDrafts.Items
MsgBox objForm.Subject & " " & objForm.Entryid
next objForm
RESOLUTION
To resolve this problem, obtain the latest service pack for
Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft
Knowledge Base:
276367 OFF2000: How to Obtain the Latest Office 2000
Service Pack
The English version of this fix has the file attributes (or later)
that are listed in the following table. The dates and times for
these files are listed in coordinated universal time (UTC).
When you view the file information, it is converted to local
time. To find the difference between UTC and local time, use
the Time Zone tab in the Date and Time tool in Control
Panel. Date Time Version Size File name
---------------------------------------------------------
-
26-Jan-01 7:03:59 9.0.0.4924 5,324,850 Outllib.dll
26-Jan-01 7:05:20 9.0.0.4924 1,675,315 Outllibr.dll
WORKAROUND
To work around this problem, access a custom form through
Collaboration Data Objects (CDO) instead of the Outlook
object model.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft
products that are listed at the beginning of this article.
This problem was first corrected in Microsoft Office 2000
Service Pack 3 (SP-3). "
Ultimately, the fix is to ensure the latest patches are applied
to outlook. The links to do so follow:
US: http://office.microsoft.com/officeupdate/default.aspx?
CTT=98
Outside the US:
http://office.microsoft.com/home/default.aspx?
CTT=6&Origin=EC010272491033
----------------------------------------------------------------------
Comment By: Ben Dillon (ben_dillon)
Date: 2004-01-22 13:07
Message:
Logged In: YES
user_id=945881
Outlook Version 9.0.0.2711
The exact error message is:
"The custom form could not be opened. Outlook will use an
Outlook form instead.
The error occurs when I am receiving email (presumably when
SpamBayes is examining the message, but I can't tell you that
for sure).
I'm not sure what add-ins might be installed. Is there an
easy way to check this? The programs that I can think of
that may have put add-ins on there are:
- ACT!
- Sony Clie'
- Compaq iPAQ
----------------------------------------------------------------------
Comment By: Pete Marion (ima_user)
Date: 2004-01-21 22:51
Message:
Logged In: YES
user_id=923210
Would you please provide:
1) The version of Outlook you are using (help, about)
2) The exact wording of the error message you receive
3) When the error occurs (Opening Outlook, replying to
message, creating new message, on send/recieve, on
shutdown, etc...
4) any additional Outlook Com Add-ins you may have installed
Thank you
----------------------------------------------------------------------
Comment By: Pete Marion (ima_user)
Date: 2004-01-21 22:33
Message:
Logged In: YES
user_id=923210
Would you please provide:
1) The version of Outlook you are using (help, about)
2) The exact wording of the error message you receive
3) When the error occurs (Opening Outlook, replying to
message, creating new message, on send/recieve, on
shutdown, etc...
4) any additional Outlook Com Add-ins you may have installed
Thank you
----------------------------------------------------------------------
Comment By: Ben Dillon (ben_dillon)
Date: 2004-01-12 14:04
Message:
Logged In: YES
user_id=945881
I gave that a try and continued to see the problem. It had
been set at Medium to begin with.
Someone here suggested that this might be linked to my use
of folder sharing. Does this provide any additional insight?
Thanks!
Ben
----------------------------------------------------------------------
Comment By: Pete Marion (ima_user)
Date: 2004-01-09 18:04
Message:
Logged In: YES
user_id=923210
Verify that your Macro Security Level is set at Medium or
Low. Setting it at high will cause this to occur.
- Tools
- Macro
- Security
----------------------------------------------------------------------
You can respond by visiting:
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