[spambayes-bugs] [ spambayes-Bugs-770397 ] Outlook hangs during
message download
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Fri Jan 9 19:44:04 EST 2004
Bugs item #770397, was opened at 2003-07-13 00:27
Message generated for change (Comment added) made by ima_user
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=770397&group_id=61702
Category: Outlook
Group: None
Status: Open
Resolution: None
Priority: 5
Submitted By: Leonard Abbey (lba)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook hangs during message download
Initial Comment:
Approx 1 on 8 to 10 times that I start Outlook with
SpamBytes filtering enabled Outlook Hangs part way
through the download of messages. Say at 31 of 50
messages.
Cancelling and restarting Outlook results in the same
problem at the same message count (31 of 50.)
If I turn off the filtering of SpamBytes the messages
download successfully.
Filtering the downloaded messages works fine on these
downloaded messages (although I don;t think it Moves
them to the designated folders - need to recheck to be
100% sure of this.)
Outlook has not previously experienced this problem
prior to installing SpamBytes.
I am running Windows XP Home edition - with most fixes
applied.
Outlook is Outlook 2000 SP-3 (9.0.0.6627)
Just looking at the Log file, is it possible that my Outlook
Filtering is moving messages before SpamBytes gets a
chance to analyse them? SpamBytes does seem to lag
a little behind the download by my casual observation.
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Comment By: Pete Marion (ima_user)
Date: 2004-01-09 19:44
Message:
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This ONLY affects clients connecting to an exchange server
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Comment By: Pete Marion (ima_user)
Date: 2004-01-09 19:31
Message:
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Are you using SMTP and POP3 or are you connecting to an
exchange server?
When connecting to an exchange server (and, this COULD
affect SMTP / POP3 as well - I have to confirm this) the RPC
Binding Order dramatically affects the time it takes the
Outlook client to process messages.
The string in the reg key
HKLM/Software/Microsoft/Exchange/RPC_Binding_Order
comes, by default, as follows:
ncalrpc,ncacn_ip_tcp,ncacn_spx,ncacn_np,netbios,ncacn_vns
_spp
All that is requitred for a standard TCP/IP connection is
ncacn_ip_tcp
RPC, SPX, NP (named pipes), netbios, and vns_spp (banyan
vines) are rarely used. Outlook can take up to a minute
attempting to establish communication using each individual
protocol.
Lets say that your server to server environment requires
RPC. Outlook must first establish a TCP/IP connection before
using RPC. So RPC will fail, then TCP/IP will establish,
followed by SPX, NP, netbios, and vns_spp. Then it must go
through the order again, establishing RPC, attempting to
restablic TCP/IP, followed again by the rest. This can make it
appear that the system is indeed hung.
Modifying the binding order to reflect the required services, in
the order they are used, reduces the time to perform tasks.
If you want details, contact me and I will send them "offline"
I will also determine if the RPC Binding order is used in the
Internet Mail Only mode.
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Comment By: Gilles Tessier (gillesmt)
Date: 2003-12-06 13:27
Message:
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My XP pro does too except that it shut down completely as
soon as it detect a message to DL
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Comment By: John Jarrett (jjarrett)
Date: 2003-12-02 15:00
Message:
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I tried leroypa's suggestion yesterday and Outlook has not
yet hung again after receiving hundreds of messages and
filtering them to dozens of folders through half a dozen email
accounts.
McAfee Virus Scan is running and I haven't seen a problem
since I turned Spam Bayes back on yesterday.
Again, all I did was tell Spam Bayes to ONLY filter the Inbox.
I assume since Outlook puts the emails into the Inbox and
then applies the Rules moving them to other folders, having
Spam Bayes filter them in the Inbox then filter them again in
sub-folders was somehow creating the problem.
John
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Comment By: Paul LeRoy (leroypa)
Date: 2003-12-01 14:34
Message:
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I to have been having this problem (see previous posts).
Like Basil, I to am running McAfee Virus Scan, but what I did
was to filter only the 'Inbox' and not it's sub-folders as well
as turning on 'background filtering'. Don't need to filter
Inbox sub-folders as Outlook rules is setup to move
messages I know I want to these folders.
I also find that Spambytes does run slow and it does look
like at times it is 'running into' Outlook processing.
Thanks,
PL
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Comment By: Basil Hussain (basil_hussain)
Date: 2003-12-01 04:40
Message:
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I have been experiencing the same problem with Outlook
hanging during download of messages. I tried setting
SpamBayes to use background filtering, but that didn't help.
I think it is definitely something to do with having McAfee
VirusScan installed. I have VirusScan Enterprise 7.0.0
installed. I uninstalled the E-mail Scan feature (which
integrates with Outlook) and all has been working well.
This was with Outlook 2000 SP-3 9.0.0.6627. PGP Freeware
7.0.3 (with Outlook plug-in) is also installed, but seems to co-
exist fine.
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Comment By: John Jarrett (jjarrett)
Date: 2003-10-31 13:08
Message:
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I am running McAfee (tried it with and without Hawk), Outlook
2000 SP-3, Win 2000 Pro and SpamBayes Outlook Addin
binary 0.81.
Sometimes it gets through a few dozen messages, sometimes
just one. I've tried it with background processing on and off
to no avail. If I deactivate SpamBayes, Outlook does not
hang.
I don't understand how the Timer would help...
John T. Jarrett
john at logontexas.com
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Comment By: Mark Hammond (mhammond)
Date: 2003-10-22 20:28
Message:
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Can the other people having trouble with this let me know
how the "background processing" option works for them? The
original reporter of this bug indicates that it fixed it for
him.
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Comment By: Gerard Roche (balfbalf)
Date: 2003-10-22 20:13
Message:
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I get exactly the same thing. It always happens on message
number 31. I have to disable Spambayes, download my mail
then reenable spambayes to get my mail.
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Comment By: Mike Churchward (mchurch)
Date: 2003-09-19 14:01
Message:
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I updated to 8.1. Still the same problem. However, if I remove
all of the rules from the organize section, the problem goes
away. I had some rule to refile emails as they came in to
specific email addresses. Somehow, this causes the problem -
but only on my WIN98 with Outlook 2000.
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Comment By: Leonard Abbey (lba)
Date: 2003-09-17 17:59
Message:
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I have now been running version 8.1 alsmost since it
appeared. Not one instance of the problem has occured. I
have set the timer options, initially at a couple of seconds
but have been dropping it down gradually as it appears to be
successful.
I think at this stage the problem, for me at least, has been
cured. I have not made any other changes to my system So
looking good.
The latest vestion does appear to miss a few spam messages
that I would have thought were previously caught. That
needs mor investigation however.
Keep up the good work.
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Comment By: John Hood (john_hood)
Date: 2003-09-17 14:31
Message:
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Same problem when the folder being monitored is large, or
when the spam folder has a lot in it. Spambayes also hangs
when remote users are accessing Exchange server over a
modem. Left it for 1 hour 45 min, it never came back.
Running "Outlook /a" and reducing the size of the folder, then
re-enabling the Addin and restarting Outlook normally, will fix
the problem for the LAN users but not the modem users.
Running version 8 on Outlook 2002 on Win 2000 machines. 25
users testing it, only 6 problems, all the same as above.
Users love it. If you did one for Outlook Express, man, you
would be gods.
Also, I checked the reference to the "Configuration Guide"
and "Timer" There is no such reference in Configuration.htm,
can find nothing called "Configuration Guide" in the install
folder, in the site docs, or here. Ideas?
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Comment By: Mike Churchward (mchurch)
Date: 2003-09-15 17:58
Message:
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I am having the same problem using the latest version (8) on
Outlook 2000 and WIN98. Outlook is SR-1, 9.0.0.5414.
It seems to happen after Outlook has been running for a while
(1-4 hours). When I unistalled Spambayes. It went away.
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Comment By: Paul LeRoy (leroypa)
Date: 2003-09-14 20:01
Message:
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I also have the same problem with v.8 downloaded on
9/12/2003. Outlook hangs after downloading approx 3
messages. I turn off SpamBytes and same problem. I've
uninstalled SpamBytes and same problem. Prior to the
installation of SpamBytes, outlook was working just fine.
Paul
paleroy at pacbell.net
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Comment By: Mark Hammond (mhammond)
Date: 2003-09-04 19:41
Message:
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Please enable the "timer" - see the "configuration guide".
I suspect this will fix it. However, it is very strange,
and still not reported by anyone else I can recall.
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Comment By: Leonard Abbey (lba)
Date: 2003-09-04 04:56
Message:
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I'm now up to version 7 and the problem persists.
If I turn Spambayes off I never have any problem. With it on
it frequently hanges part way through the downloading.
I have obeserved that on several times the download hang at
message 31 of xxx. THis occurs too frequently to be
coincidental in my opinion.
If I start/stop/start/stop the download I can retreive all the
messages.
If I download the messages with SpamBayes off and then
filter them I again have no problems.
HELP HELP HELP
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Comment By: Leonard Abbey (lba)
Date: 2003-08-07 05:23
Message:
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Having update thru version5 and now 6 the problem still
occurs. Sam bypass applies. If I stp[ SpamBays the emails
can be downloaded, if not evertime I try it will hang at the
same email (ie cout of xx of yy) I have not been able to see
what actual email causes the problem at this stage.
Running the filter after a download works fine.
The log does not seem to show anything conclusive.
I do have McAfee running - current version.
I will try disabling it next time I get a hang. Note, the
incidence seems less frequent than originally reported.
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Comment By: Mark Hammond (mhammond)
Date: 2003-08-06 19:37
Message:
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http://mail.python.org/pipermail/spambayes/2003-August/006564.html
seems to blame McAfee. Is anyone else seeing this bug
running McAfee?
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Comment By: Hugh Brackett (hbrackett)
Date: 2003-08-04 11:42
Message:
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I had this problem when I was running Outlook on a virtual
desktop (vdesk.exe from the NT resource kit). As I recall it
filtered and moved already downloaded messages properly.
It might be relevant that the Office Assistant also does not
work correctly on virtual desktops.
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