[spambayes-bugs] [ spambayes-Support Requests-801751 ] Cannot install the program

[SourceForge.net]

Support Requests item #801751, was opened at 2003-09-06 21:31
Message generated for change (Tracker Item Submitted) made by Item Submitter
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801751&group_id=61702

Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Submitted By: Erik Thorsen (passage)
Assigned to: Nobody/Anonymous (nobody)
Summary: Cannot install the program

Initial Comment:
After reading through almost every reported bug on this 

web site and also looking through the documentation 

html page I am most confident I can't find the reason 

for my error in any other way than reporting it here. 



The problem is as follows...



I first tried to install the addin for outlook. I had to 

cancel because it told me to close all outlook tasks and 

so forth. Then it adviced me to turn of any antivirus 

programs running. I felt it would be safest to restart my 

computer, so I choose the cancel button. 



After restarting and making sure I am not connected 

with anything like internet explorer, outlook, outlook 

express, yahoo, msn or anything else that should cause 

any problems, I get the following error message: 



You must close Outlook before spambayes can be 

installed. 



Please close all outlook windows (using File->Exit and 

log off" if available) and click retry, or cancel to exit the 

installation. 



If the message persists after closing all outlook 

windows, you may need to log off from windows and try 

again. 





I have tried everything now but I can't seem to get the 

program ready for installing, even though I have disabled 

my antivirus program and closed all open windows. 



As the program is not installed I have no log file or 

anything else to attach. 



I am running a windows system, xp pro, with office pro 

installed on it. If you need any additional information 

about my system, please do not hesitate to contact me!



If anyone can help me with this matter I would 

appreciate it very much!!!



Thank you





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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801751&group_id=61702