[pydotorg-www] Pypi support is dead

[Cal Leeming]

Thanks for the quick reply.

Is there a suitable place to send private support requests? BitBucket is fine for bugs, but not great for discussing personal account details/problems etc.

I’ll file a bug report for the SF links too.

Cal

> On 18 Jan 2016, at 22:12, M.-A. Lemburg <mal at egenix.com> wrote:
> 
> On 18.01.2016 22:52, Cal Leeming wrote:
>> Hello,
>> 
>> I’ve tried multiple different channels to get in touch with someone in Pypi support, and for almost a month I have had no response from any of them.
>> 
>> This includes raising an issue in SourceForge, as per the Pypi home page, and directly emailing the admins shown on the SourceForge list.
>> 
>> I can see there are hundreds of other unanswered support tickets, ranging from loss of account access to technical problems.
>> 
>> In my situation, I have lost access to an account and seem unable to recover it due to an email address that is no longer active.
>> 
>> 1) Can someone please tell me where I should send my Pypi request to?
>> 2) Are there any plans to improve the support situation of Pypi?
>> 3) I’m willing to step up as a volunteer to assist with Pypi support, where should I send this to?
> 
> The Python package index development has moved here:
> 
> https://github.com/pypa
> 
> with warehouse being the next gen version of PyPI, currently under
> development. Also see https://wiki.python.org/moin/CheeseShopDev
> 
> The existing version is hosted here:
> 
> https://bitbucket.org/pypa/pypi/overview
> 
> The SF links should probably be removed from pypi.python.org.
> Perhaps you could file a bug report on the bitbucket tracker:
> 
> https://bitbucket.org/pypa/pypi/issues
> 
> Hope that helps,
> -- 
> Marc-Andre Lemburg
> eGenix.com
> 
> Professional Python Services directly from the Experts (#1, Jan 18 2016)
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