[Pydotorg-redesign] Re: [Pydotorg] Switching to Roundup

[Richard Jones]

On Wed, 16 Apr 2003 02:34 am, Aahz wrote:
> * Create new issues either with web form interface (non-public?) or with
> e-mail to webmaster alias (along with "jobs" and "events" aliases).

Yes. And the jobs/events aliases could be flagged in some way if need be.


> * New issues are not assigned.  Form letter is sent to user with
> /dev/null Reply-To: (and From: also?).  We use different form letters
> depending on which alias is used.

I'd automatically pick a random assignee - this would forward the message to 
them, which enables them to respond to the issue. If they don't respond 
within a few days, then the issue is automatically reassigned.


> * If a Roundup user responds to the issue by e-mail, the issue is
> assigned to that user and closed.  The issue gets re-opened if the
> original submitter responds, staying assigned to the same Roundup user.
> The Roundup user sends e-mail to Roundup, which then sends a form letter
> to the original submitter.

Almost. The Roundup user responding only closes the issue (since they're 
already assigned). Also, their response is sent to the original submitter, 
not a form letter.


> * Standard Roundup functionality is available through the web interface,
> including the ability to pluck issues from another user's queue.  The
> original submitter does not get changes of assignment (unless the
> submitter is a Roundup user).

No messages are generated for changes of assignment, therefore no emails are 
sent (except to the new assignee, who gets a copy of the most recent 
message).


> * Weekly status reports on all open issues are sent by e-mail to all
> Roundup users.

No problem there, though I'm not sure it's needed given the auto-reassignment.



    Richard