[EuroPython] [EuroPython-Improve] No response from EP2015 helpdesk after a month?

[Borja Ayerdi]

Hi Dinu,

Solved, sorry for the delay. You will not need to wait for Xmas. :D

Best regards and enjoy the week,

2015-06-17 22:55 GMT+02:00 Dinu Gherman <gherman at darwin.in-berlin.de>:

> Dear EP 2015 organizers,
>
> I've filed a refund request now four weeks ago in the EP helpdesk (see
> below), but still have not received any response via that helpdesk or by
> direct email. I've deserved only one tweet of explanation telling me to be
> patient: https://twitter.com/europython/status/601335495206019072
>
> That's what I am, but with all due respect, by all definitions of
> reasonable responsiveness and artful communication I consider this to be a
> brilliant example of how better *not* to do it. I feel left completely in
> the dark, thinking that my refunding request might be handled in maybe
> another four weeks, or maybe after the conference or for Xmas this year or
> maybe never. And then I think of others being left in the same dark like
> this. Not a single official response from the helpdesk within four weeks is
> what I'd call completely unacceptable!
>
> Regards,
>
> Dinu
>
> Forwarded email:
>
> *Von: *EuroPython 2015 Helpdesk <helpdesk at europython.eu>
> *Datum: *17. Mai 2015 20:39:03 MESZ
> *An: *gherman at darwin.in-berlin.de
> *Betreff: **Unable to attend EP 2015 (Opened) [ep2015-1064]*
>
> Helpdesk
>
> Hello,
>
> This is a courtesy e-mail to let you know that we have received your
> helpdesk query with a subject of *Unable to attend EP 2015*.
>
> You do not have to do anything further at this stage. Your ticket has been
> assigned a number of *[ep2015-1064]* and will be responded to shortly.
>
> If you wish to send us further details, or if you have any queries about
> this ticket, please include the ticket id of *[ep2015-1064]* in the
> subject. The easiest way to do this is just press "reply" to this message.
>
> If you wish to view this ticket online to provide further information,
> attach files or view recent updates, you can visit
> http://helpdesk.europython.eu/view/?ticket=ep2015-1064&email=gherman@darwin.in-berlin.de
> .
>
> We will investigate your query and attempt to resolve it as soon as
> possible. You will receive further updates and a resolution via this e-mail
> address.
>
> Regards,
>
> *EuroPython 2015 Helpdesk*
> helpdesk at europython.eu
>
> This e-mail was sent to you as a user of our support service, in
> accordance with our privacy policy. Please advise us if you believe you
> have received this e-mail in error.
>
>
>
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>


-- 
Borja Ayerdi Vilches
Computational Intelligence Group <http://www.ehu.es/ccwintco/>
Universidad del País Vasco / Euskal Herriko Unibertsitatea
ayerdi.borja at gmail.com | borja.ayerdi at ehu.es
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