[Distutils] Forrester Research: Best Practices for the Service Desk

[Citrix GoToAssist Corporate]

ZoomInfo Business and Industry Information 
-------------------------------------------------------------

Download the Complimentary Research Report

According to a study conducted by Forrester Research,
only 53 percent of surveyed IT users reported being
satisfied with their help desk support. Areas such
as resolving users’ requests in a timely manner and
successfully resolving an issue on the first call
were identified as key opportunities for improvement.

Download the Forrester research report, “Thirty-One Best
Practices for the Service Desk,” to discover proven
industry best practices, processes and technologies.

Click below to download the Report:
http://www.ifc14.com/ets/clk.asp?69040X1M9461355

-- Quickly resolve technical problems and save time 
-- Rapidly resolve complex, mission-critical incidents 
-- Handle increasing call volume without increasing budgets 

Click below to download the Forrester best-practices
research report:
http://www.ifc14.com/ets/clk.asp?69040X1M9461355

For more information please call (800) 549-8541.  If you
are calling from outside the United States, please call:
+1 (805) 690-5729.

=================================================================

Citrix Online | 5385 Hollister Avenue | Santa Barbara, CA 93111
Voice: 800.549.8541 | Fax: 805.690.6471
(C)2008 Citrix Online, LLC. All Rights Reserved.

To unsubscribe from future Citrix Online mailings, please visit:
http://www.citrixonline.com/unsubscribe.tmpl

-------------------------------------------------------------
[ distutils-sig at python.org ]
The preceding is an email advertisement.

To remove yourself from future promotions, please click here:
http://www.ifc14.com/r/rm.asp?m=PngfCYY&o=gPKnK&j=fCgZK&t=2&e=distutils-sig@python.org
or copy and paste the above link into your internet browser.
9461355


-------------------------------------------------------------

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.python.org/pipermail/distutils-sig/attachments/20080819/fe9be692/attachment-0001.htm>