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Technical Support Specialist (Level 2)
Sentry (sentry.io)
Vienna, Austria

Job Title

Technical Support Specialist (Level 2)

Job Description

At Sentry, our customers are software engineers just like us. Solving their problems is often complex and challenging, and may demand both a technical background and a solid knowledge of our product. That’s why everyone at Sentry contributes to support; answering issues and helping solve our customers’ problems. But we’re growing fast, and we need your help.

We're looking for someone with an engineering background who is passionate about engaging your customers and ensuring they have a great experience. You will be responsible for not only helping customers with their support issues, but also creating technical documentation to streamline our support experience. You will drive success at Sentry by helping us reduce response times, help us scale our support needs, and ultimately make our customers happy.

Restrictions

  • No telecommuting
  • No Agencies Please

Requirements

Become a Sentry product expert and a customer advocate. Answer inbound Support requests about Sentry's product and SDK's. Report and monitor product bugs escalated to engineering. Manage the customer feedback process - including triaging requests and working with product to provide updates on the request status. Contribute to team operational improvements and support knowledge base documentation and building macros to enable the rest of the team.

About the Company

Bad software is everywhere, and we’re tired of it. Sentry is on a mission to help developers write better software faster, so we can get back to enjoying technology.

With more than $67 million in funding and 20,000 customers that believe we’re on to something, we're building performance and error monitoring tools that help companies like Disney, Microsoft, and Atlassian spend less time fixing bugs and more time building products. If you like to selfishly build things that make your digital life better, come help us build the next generation of software monitoring tools.

Contact Info

Previous Senior Web Designer, Sentry (sentry.io) in San Francisco, CA, United States Next UI Python Developer for 3D Printing equipment, Smart3D in Buenos Aires, ARGENTINA