[Spambayes] Outlook 2003 Toolbar problem

[Danny Burk]

Hi Tony:

I wondered whether you had any suggetions on what further steps I can take
to get this wonderful product working again. To recap:

I'm using:
XP Professional SP2
Office 2003 SP2
SpamBayes 1.0.4

Outlook 2002 and SpamBayes were working wonderfully together.

This problem seems to have been around from the very start of when I loaded
Outlook 2003 (about 1 month ago).
SpamBayes is still sorting messages (pretty accurately) in Outlook 2003, but
when I click on anything in the SpamBayes toolbar, Outlook ends with a nice
message asking me if I want to send a report to Microsoft. When Outlook
reloads, if I had clicked on "Delete as Spam" or "Remove from Spam",
whatever I clicked on worked for the highlighted messages (they were in fact
reclassified). When I try to get into the SpamBayes menu (to retrain, for
example), as soon as I click on "SpamBayes" on the toolbar, Outlook shuts
down.

I have uninstalled SpamBayes.
I ran Detect and Repair on Outlook.
I reinstalled SpamBayes.
No change in the symptoms.

I also changed the setting in DEP to "Turn on DEP for all programs and
services except..." and then listed Outlook.exe as my only exception. After
I rebooted, same result with Outlook and SpamBayes.

Is there any additional information I can give you or anything else I should
try?

Thank you!

Danny Burk
----- Original Message ----- 
From: "Tony Meyer" <tameyer at ihug.co.nz>
To: "Danny Burk" <dburkdburk at hotmail.com>
Cc: <spambayes at python.org>
Sent: Saturday, January 07, 2006 9:23 PM
Subject: Re: [Spambayes] Outlook 2003 Toolbar problem


>>>>> Anytime I click on anything on the toolbar including the option  to
>>>>> configure
>>>>> Spambayes, Outlook shuts down.
>>>>
>>>> Have you tried the suggestions in the Troubleshooting Guide?
>>
>> Yes I have. I've uninstalled, reinstalled, disabled and reinabled  in
>> Outlook. I've turned DEP on for all programs and put Outlook in  as not
>> being included.
>
> Did you try the toolbar specific suggestions, such as deleting
> outcmd.dat?  What about doing a "Detect and Repair" on Outlook?
>
> =Tony.Meyer
>
> -- 
> Please always include the list (spambayes at python.org) in your replies
> (reply-all), and please don't send me personal mail about SpamBayes.
> http://www.massey.ac.nz/~tameyer/writing/reply_all.html explains this.
>
>
>