[Spambayes-checkins] website faq.txt,1.83,1.84

[Tony Meyer]

Update of /cvsroot/spambayes/website
In directory sc8-pr-cvs1.sourceforge.net:/tmp/cvs-serv2133

Modified Files:
	faq.txt 
Log Message:
Add a FAQ about the "no filterable messages" Outlook problem.

Index: faq.txt
===================================================================
RCS file: /cvsroot/spambayes/website/faq.txt,v
retrieving revision 1.83
retrieving revision 1.84
diff -C2 -d -r1.83 -r1.84
*** faq.txt	22 Nov 2004 23:57:29 -0000	1.83
--- faq.txt	23 Nov 2004 00:12:44 -0000	1.84
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*** 1420,1423 ****
--- 1420,1449 ----
  
  
+ I get an error message "No filterable messages are selected".
+ -------------------------------------------------------------
+ 
+ This applies to the Outlook plug-in only.  SpamBayes only lets you train
+ on messages that have been received (these are the only messages that
+ should be trained on).  This means that you cannot train on sent messages,
+ drafts, notes, calendar items, tasks, and so on.
+ 
+ To check whether a message has been received, SpamBayes checks some of the
+ Outlook properties for the message.  Very seldomly, these can result in a
+ false classification, where the message has been received, but SpamBayes
+ does not believe it has.  The best move here is to simply move the message
+ yourself.  If this is a recurring problem, please add comments to the
+ `appropriate SourceForge tracker`_.
+ 
+ Note that one cause of this problem is that with some versions of Outlook
+ and Outlook Express, moving mail from Outlook Express to Outlook will strip
+ the mail of all Internet headers, which means the messages are not able to
+ be filtered/trained.  However, this is not a problem with SpamBayes - you
+ can either work around the export/import problem, or simply not use those
+ messages for training (we do not recommend pre-training in bulk, in any
+ case).
+ 
+ .. _appropriate SourceForge tracker: http://sourceforge.net/tracker/index.php?func=detail&aid=854547&group_id=61702&atid=498103
+                                  
+ 
  Development
  ===========