[spambayes-bugs] [ spambayes-Bugs-1103976 ] Outlook.exe will not terminate when launched via mailto
SourceForge.net
noreply at sourceforge.net
Sat Aug 8 22:56:42 CEST 2009
Bugs item #1103976, was opened at 2005-01-17 09:56
Message generated for change (Comment added) made by montanaro
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1103976&group_id=61702
Please note that this message will contain a full copy of the comment thread,
including the initial issue submission, for this request,
not just the latest update.
Category: Outlook
Group: 1.1.x
Status: Open
Resolution: None
Priority: 5
Private: No
Submitted By: robert (elitemrp)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook.exe will not terminate when launched via mailto
Initial Comment:
I first ran into this problem a few months ago at work.
But at the time I thought it was related to a custom
program we run here. But now I noticed I can easily
reproduce the problem on any computer running
SpamBayes+Outlook 2003 on Windows XP.
Basically, I will open Outlook via the icon to read mail. I
will then close Outlook, and if I have Task Manager
open, I will see that Outlook.exe closes correctly.
Now if I launch a mailto: link (or use a program that
launches a new mail), where the Compose Mail window
opens, but not the actual outlook program, the problem
occurs. If I close the compose mail window, by either
clicking Send, or closing it without sending, the
OUTLOOK.EXE task will not exit.
If I launch Outlook again, I'll now have multiple instances
of OUTLOOK.EXE in task manager.
Now the multiple instances is what caused the problem
with our custom software at work, but that has nothing
to do with the fact that Outlook does not exit correctly
when running Spambayes and having a program/mailto
link open the Compose Mail window.
Yes I realize there have been 2 previous tickets about
OUTLOOK.EXE closing, but none came to the conclusion
that it's caused by a Compose Mail window. And both
are closed without a solution.
I have tested this on several computers and have tried
multiple things to try to fix it (such as renaming
extend.dat and other files) and nothing seems to work.
----------------------------------------------------------------------
>Comment By: Skip Montanaro (montanaro)
Date: 2009-08-08 15:56
Message:
A couple things from the Microsoft support website:
http://support.microsoft.com/kb/208332/
http://support.microsoft.com/kb/294867/
Those items are for OL 2000 and 2002. I could find no similar knowledge
base article for
OL 2003. As far as I can tell from reading the above articles and the
Outlook add-in code,
the add-in is doing what it's supposed to do. If someone finds an
appropriate article which
seems to related to OL 2003, please reference it here.
----------------------------------------------------------------------
Comment By: Skip Montanaro (montanaro)
Date: 2009-08-08 13:30
Message:
If someone has a SpamBayes log file from one of these Outlook-won't-exit
occurrences, please attach it to this ticket.
Thx,
Skip
----------------------------------------------------------------------
Comment By: Mark Hammond (mhammond)
Date: 2009-08-08 12:37
Message:
I'm sorry you are frustrated with our free tool and free support. About
all I can suggest is that you avoid using any such outlook plugins which
give you this problem, including SpamBayes. You might also like to chat to
the authors of some of those other plugins with the same issue so see if
they can shed any light for us.
----------------------------------------------------------------------
Comment By: Jeremy Dunn (jeremydunn)
Date: 2009-08-08 07:01
Message:
It's frustrating to me that SB maintainers keep trying to make this an
"Outlook" problem. Yes, obviously it's an Outlook(-related) problem - SB
is used as an Outlook plugin!! We have to accept the buggy nature of the
host we have chosen to live with.
The real issue is as I stated previously- the problem can EASILY be
demonstrated to go *completely* away when SB and other offending plugins
(e.g. PGP) are disabled, and can EASILY be demonstrated to reappear,
consistently, without any ambiguity, when SB and/or other offending plugins
are enabled.
I will try with SB 1.1a4 and report results again. However we tried 1.1a4
recently on our terminal server (which is the only place I have access to
Outlook - I do not use it myself) and it caused some other problems which I
don't remember, so I need to be a little cautious. It's a production
environment.
----------------------------------------------------------------------
Comment By: Skip Montanaro (montanaro)
Date: 2009-08-08 06:41
Message:
Jeremy, can you try with SpamBayes 1.1a4?
I'm not a Windows user so I can't investigate the problem in any way. I
just ran through the
entire chain of comments though. It seems that there are other
non-SpamBayes ways that
this can occur. Also, the fact that it occurs in Outlook 2003 but not
Outlook XP suggests
this is a bug in Outlook itself.
OTOH, the text at the daveswebsite.com link reads, in part:
Outlook is notorious for hanging around in the background when a user
exits the application.
The cause of this is partly a random behavior of Outlook itself and
most often a user installed
addin that does not release itself from Outlook correctly.
Can someone investigate what it means for an addin to "not release itself
from Outlook
correctly?"
----------------------------------------------------------------------
Comment By: Jeremy Dunn (jeremydunn)
Date: 2009-08-07 13:39
Message:
This problem still exists in SB 1.0.4 using Outlook/Office 2003 on Windows
2000.
It can easily be replicated using VB similar to that posted by fsnyder on
2005-2-25
What's confusing the issue is that the same problem is also caused by
other outlook plugins, notably PGP.
Running my MSAccess app, with all plugins disabled, the problem does not
occur.
Exit app, enable SB, try again, problem occurs.
Exit app, disable SB, enable PGP, problem occurs.
Exit app, disable PGP, disable SB, enable all other plugins, problem does
not occur.
This is more than a nuisance. Running in a Terminal Services environment,
each open instance of Outlook consumes ~30MB of RAM which is the single
scarce resource. If one user generates dozens of emails using a batch
process, each of which open a copy of Outlook and consume ~30MB RAM, all
other users on the server are hosed.
I would be very happy to demonstrate this problem to anyone with the
skills to correct it, which I do not have. I can supply log files, etc. as
needed.
----------------------------------------------------------------------
Comment By: SelfMan (selfman)
Date: 2008-01-15 20:48
Message:
Logged In: YES
user_id=366391
Originator: NO
Problem still exists...
----------------------------------------------------------------------
Comment By: Skip Montanaro (montanaro)
Date: 2007-07-23 20:43
Message:
Logged In: YES
user_id=44345
Originator: NO
Mark, I'm reassigning this to you to see if you see an easy fix for this
problem. -- Skip
----------------------------------------------------------------------
Comment By: SelfMan (selfman)
Date: 2007-07-23 19:59
Message:
Logged In: YES
user_id=366391
Originator: NO
The unload problem occurs also while:
- start outlook
- connect PDA via USB/Active sync
- let PDA turned On
- close outlook
Outlook stays open in background.
Now turn off PDA.
Normal behavior (without SpamBayes) - outlook closes
Bad behavior (With SpamBayes) - outlook stays "hanging" on background
This BUG is killing me, because I have to kill the outlook process...
And that can cause a damage to the pst file.
Problem exists in SpamBayes 1.1a3 and older.
PLEASE FIX IT !!!
----------------------------------------------------------------------
Comment By: SelfMan (selfman)
Date: 2007-03-24 21:42
Message:
Logged In: YES
user_id=366391
Originator: NO
Its 2007 and this is still not fixed
----------------------------------------------------------------------
Comment By: Sadie (sadie_187)
Date: 2006-08-16 17:05
Message:
Logged In: YES
user_id=1577414
Problem: Outlook 2003 does not terminate the outlook.exe
process at closing of the program.
Possible Solution (worked for me) : Active sync for my
outlook was causing the process to hang. Removed the
calendar, contacts sink option; which I rarely use.
----------------------------------------------------------------------
Comment By: Nytetears (nytetears)
Date: 2006-05-23 18:12
Message:
Logged In: YES
user_id=1369127
To be honest Outlook 2003 was fine for a bit after
disabling the spam blocker and then it started with the
refusing to shut down again. I finally gave up and paid $5
for an addin that makes sure the program is shut down
(http://www.daveswebsite.com/software/olshutdown/ ).
I truely do not believe it is SpamBayes causing the
trouble as I have it without this program. I have found it
often happens if I click on an email link in a browser
when the program is not open. I do know I have had this
problem for years and I don't use addons in my email as a
general rule.
----------------------------------------------------------------------
Comment By: Christian Blackburn (seier)
Date: 2006-05-23 16:04
Message:
Logged In: YES
user_id=561770
Hi NyteTears,
> It seems that the spam filter in outlook is causing it to
>hang.
I wasn't able to reproduce this in Outlook 2003, which is
where the problem is at for most people. Perhaps you'd like
to tell us what version you're using and the exact steps you
took to resolve this. As far as I can tell the problem the
rest of us are experiencing is indeed related to SpamBayes'
plugin and not outlook itself, although I'm sure in the past
with all those security updates the scenario you've
described must have been true at least once.
Thanks,
Christian Blackburn
----------------------------------------------------------------------
Comment By: Tony Meyer (anadelonbrin)
Date: 2005-12-05 03:24
Message:
Logged In: YES
user_id=552329
See also:
[ 1336405 ] Add-In breaks MAPI control
http://sourceforge.net/tracker/index.php?func=detail&aid=1336405&group_id=61702&atid=498104
----------------------------------------------------------------------
Comment By: Nytetears (nytetears)
Date: 2005-10-27 14:59
Message:
Logged In: YES
user_id=1369127
I had this problem on my computer and tried removing various
different program to fix it. Nothing worked. I have found it is
not related to any program outside of outlook. It is an outlook
problem. It seems that the spam filter in outlook is causing it
to hang. Once I turned off the spam filter that came with
outlook I never had the program hang once. I could not tell
you why it does this or a fix for it beyond turning the option
off but that is the cause of outlook remaining open in the task
manager.
----------------------------------------------------------------------
Comment By: Kip Cartwright (kcartwri)
Date: 2005-03-29 18:26
Message:
Logged In: YES
user_id=192708
I have the same problem on Outlook 2003. No problem with
Outlook XP (2002).
----------------------------------------------------------------------
Comment By: fsnyder (fsnyder)
Date: 2005-02-25 16:00
Message:
Logged In: YES
user_id=1227716
This behavior of the Outlook.exe not being stopped properly
can be duplicated using the following VBScript code.
OPTION EXPLICIT
On error Resume Next
err.clear
Dim oOutlookApp, oOutlookNS
Set oOutlookApp = GetObject(,"Outlook.Application")
if Err <> 0 then
MsgBox "Outlook not currently running." & VbCrLf
& "Creating New Outlook Application. I'll kill it when I'm done"
set oOutlookApp = CreateObject
("Outlook.Application")
else
MsgBox "Outlook was running. I'll kill it anyway
when I'm done."
End If
MsgBox oOutlookApp.name & " version# " &
oOutlookApp.version
MsgBox "Now I'll kill the Outlook.exe process the clean way"
oOutlookApp.Quit
set oOutlookNS = Nothing
set oOutlookApp = Nothing
MsgBox "END"
Run it and watch the TaskManager for when the Outlook.exe
process gets created, and killed (as long as the SpamBayes
Add-In is NOT activated in Outlook)
This should normally kill the process unless some other add-
in or anti-virus code is not allowing Outlook to exit cleanly.
Hope this Helps
-fsnyder
----------------------------------------------------------------------
Comment By: Hal Smith (bpu_webguy)
Date: 2005-02-03 12:00
Message:
Logged In: YES
user_id=842378
One other source of hanging OL up, with or without
Spambayes is ActiveSync for your PDA, celll phone or
whatever.
AS does tend to work behind your back, a little bit. One of
the reasons I love Process Explorer from System Internals...
-h
----------------------------------------------------------------------
Comment By: Gil (spambayes411)
Date: 2005-02-02 04:52
Message:
Logged In: YES
user_id=1210353
I've discovered this is not limited to the mailto function.
I use a program called SynchPST to keep outlook sychronized
between my home computer and my laptop. When SynchPST
opens, I see it in the task manager and it opens Outlook as
well. After I synch my PST files, I close SynchPST. It
closes but Outlook remains in the task manager. If the
Spambayes add-in is not loaded, then both SynchPST and
Outlook quit as they should.
----------------------------------------------------------------------
Comment By: Tony Meyer (anadelonbrin)
Date: 2005-01-24 17:22
Message:
Logged In: YES
user_id=552329
Thanks Kenny :) I don't really know what might be causing
this, but I guess you could start by checking to see if the
spambayes log gets to the "addin terminating" part. Let me
know if I can help at all (though I don't have OL2003 anywhere).
----------------------------------------------------------------------
Comment By: Kenny Pitt (kpitt)
Date: 2005-01-24 10:23
Message:
Logged In: YES
user_id=859086
Yep, I was able to confirm this problem on Outlook 2003.
If I activate a mailto link with SpamBayes loaded and
enabled, OUTLOOK.EXE will not exit when I close the compose
window. If I disable SpamBayes filtering from SpamBayes
Manager, OUTLOOK.EXE still doesn't exit. If I completely
disable loading of SpamBayes from the COM Add-ins dialog
then OUTLOOK.EXE closes properly when I close the compose
window.
I'll look into this further when I get a chance.
----------------------------------------------------------------------
Comment By: Tony Meyer (anadelonbrin)
Date: 2005-01-23 23:53
Message:
Logged In: YES
user_id=552329
Maybe this is specific to Outlook 2003 then? Kenny: you've
got 2003, right? Can you try and replicate this?
----------------------------------------------------------------------
Comment By: robert (elitemrp)
Date: 2005-01-21 05:49
Message:
Logged In: YES
user_id=1198932
Yes, it only happens with SpamBayes installed.
I install SpamBayes, set up the toolbar, etc
Close Outlook, type mailto:blah at blah.com in a browser or click
a mail link and it opens the Compose Mail window. Once I close
this window, Outlook.exe ramains in the task list. If I click
another mailto link I'll have 2 stuck open, then 3, etc
If I have only 1 process loaded and it's the main Outlook
window, when I click a mailto link it will work fine since it
doesn't load a separate outlook.exe process. It only does this
when the main outlook program isn't loaded.
Once I uninstall SpamBayes or uncheck it in the COM Add-Ins
area in Outlook, this problem goes away. As soon as I close a
Compose Mail window, OUTLOOK.EXE terminates correctly.
I've tried this on several PCs, some with fresh installs of XP/
Outlook, some with several months old installs and other
applications, it's the same on each.
Thanks
----------------------------------------------------------------------
Comment By: Tony Meyer (anadelonbrin)
Date: 2005-01-20 21:17
Message:
Logged In: YES
user_id=552329
Have you tried this without SpamBayes installed? I get the
same behaviour without SpamBayes, which says to me it's an
Outlook problem, not a SpamBayes one.
----------------------------------------------------------------------
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1103976&group_id=61702
More information about the Spambayes-bugs
mailing list