[spambayes-bugs] [ spambayes-Support Requests-801756 ] Problems installing the addin on win xp pro

[SourceForge.net]

Support Requests item #801756, was opened at 2003-09-07 07:44
Message generated for change (Comment added) made by anadelonbrin
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702

Category: Install Problem (example)
Group: None
>Status: Closed
Priority: 5
Submitted By: Erik Thorsen (passage)
Assigned to: Nobody/Anonymous (nobody)
Summary: Problems installing the addin on win xp pro

Initial Comment:
I have tried to look for support on the bug section and 
also on the documentation page. However, without any 
luck. 

Now I am looking for the answer by reporting it here. 
The case is as follows:

I started the installing and was prompted to close all 
outlook windows and also any word windows. 

Then I received a message to turn off my antivirus 
protection ( so I did, turning off NAV2002) 

I then came to the bright idea to cancel further 
installing and restart my comp. This to make sure I had 
no "hidden" open windows. 

After restarting the computer I get the following error 
message when trying to install:

You must close Outlook before Spambyes can be 
installed. 

Please close all Outlook windows ( Using file-> Exit and 
log off" if available) and click retry to continue or cancel 
to exit the installation. 

If the message persists after closing all outlook 
windows, you may need to log off from windows, and try 
again. 

I hope anyone can help me with solving the problem!!

Thank you

ps: I am not including any log files as I have not been 
able to install the program yet. I am using a win xp 
comp with office pro installed. Using NAV2002 antivirus
If you need further info, please contact me!

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>Comment By: Tony Meyer (anadelonbrin)
Date: 2004-02-17 17:18

Message:
Logged In: YES 
user_id=552329

Dupe of [ 801751 ] Cannot install the program

<https://sourceforge.net/tracker/index.php?
func=detail&aid=801751&group_id=61702&atid=498104>

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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702