[spambayes-bugs] [ spambayes-Support Requests-867177 ] Problem reinstalling SpamBayes

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Support Requests item #867177, was opened at 2003-12-30 05:55
Message generated for change (Comment added) made by anadelonbrin
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=867177&group_id=61702

Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Submitted By: John Lee (jlee418)
Assigned to: Nobody/Anonymous (nobody)
Summary: Problem reinstalling SpamBayes

Initial Comment:
Spambayes has been working fine for me when I first 
installed it.  Just today, it stopped working.  Trying to 
access the SpamBayes Manager or clicking the Delete as 
Spam button did nothing.  At first, I thought a reboot 
would fix the problem, but it didn't.  So I was left with 
the usual uninstall/reinstall approach to see if that fixed 
the problem, but it didn't.  Upon uninstall, I noticed that 
the SpamBayes toolbar was still there in Outlook, so I 
removed that as according to one of your FAQs.  After 
the removal of the SpamBayes toolbar, I then went 
ahead and downloaded the latest version of SpamBayes 
and installed that.  The installation went through 
smoothly with no errors of any kind.  However, upon 
loading Outlook, the SpamBayes toolbar is not there?!

Here are the specifications of the environment 
SpamBayes was installed in:
Windows 2000 SP4
Outlook XP
Norton Antivirus (Completely disabled during this whole 
process)


After this failed reinstalled, I have done numerous 
uninstalls and reinstalls including rebooting after an 
uninstall and rebooting after an install, to see if that 
fixed the problem, but it persists.  I have also even tried 
removing the registry keys that SpamBayes still left 
behind by doing a search for spambayes.  However after 
a reboot and then another install of SpamBayes with no 
success.  I have also removed the Spambayes directory 
that's located in the C:\Documents and Settings\<user> 
directory as indicated in your FAQ where SpamBayes 
keeps it "trained" database.

Is there a way for me to completely remove all the 
SpamBayes information from the system as though 
SpamBayes was never installed before?  It seems as 
though there are still some reminiscent information left 
behind, maybe some dlls that needs to be removed that 
was not removed by the uninstall program?

Please any insight or suggestions would be helpful, I'm 
being bombarded with tons of spam again.

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>Comment By: Tony Meyer (anadelonbrin)
Date: 2003-12-30 13:30

Message:
Logged In: YES 
user_id=552329

Could you attach your log files?  They should indicate what is 
going wrong.

The 008.1 version can leave some stuff behind on uninstall - 
the next release will fix that.  However, there shouldn't be 
anything left if you've done all the above.

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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=867177&group_id=61702