[SciPy-Dev] closing (invalid) tickets without follow-up

[Ralf Gommers]

On Fri, Jul 16, 2010 at 12:50 AM, Pauli Virtanen <pav at iki.fi> wrote:

> Thu, 15 Jul 2010 23:53:50 +0800, Ralf Gommers wrote:
> > For tickets that seem to be invalid and/or don't have enough info to be
> > useful, how long do we wait before closing them? Running into the same
> > ones all the time is quite annoying. For example:
> > http://projects.scipy.org/scipy/ticket/926 (14 months old, close to zero
> > info)
> > http://projects.scipy.org/scipy/ticket/1168 (likely invalid, no follow
> > up) http://projects.scipy.org/scipy/ticket/1073 (same)
> > http://projects.scipy.org/scipy/ticket/1188 (same)
> >
> > The ticket submitter should really get emails with comments, but I'm not
> > sure how easy this is to do with Trac.
>
> We can perhaps set them to the "needs_info" status, and decide that it
> means
>
>        "No further developer attention worthwhile, until some feedback
>        from the reporter (or someone else) received."
>
> Would this help? The "needs_info" state is already there.
>
> That helps to some extent. If that doesn't get us any responses I think
those tickets should still be closed after say 6 months.


> I think the ticket submitter (and all commenters) do already get emails
> on comments -- at least I receive them.
>  <http://mail.scipy.org/mailman/listinfo/scipy-dev>


I had the impression it wasn't always working, but I could be wrong. Trac
has definitely been working better lately.

Cheers,
Ralf
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