[Mailman-Users] Diagnosing command failures

[Peter Shute]

Gary Merrill wrote:

> Now you might argue that Mailman was never intended to be 
> deployed in such a lame support environment.  That is almost 

It sounds like a fairly typical mailman support environment.

> certainly true.  But it's ALMOST good enough to stand on its 
> own feet in this environment, and I think that a number of 
> subscribers to Webhostingpad make use of it.  It's been 
> working very reliably and well with this one exception -- 
> which is certainly the problem of this single user.  Since 
> Mailman doesn't log failures and doesn't return specific 
> enough diagnostics to tell exactly what's going on, I'll have 
> to deal with it a more direct and personal way.  I think the 
> best thing to do would be to get one of his buddies to sit 
> down with him and show him how to do it and what his problem is.

A lot of people use the cPanel version and can't do anything complicated for support. Even though this particular case is about trying to help a difficult user to do something that's normally straightforward that's probably pointless anyway, I hope v3 at least gives cPanel users access to more diagnostics than v2 does.

Peter Shute