[Mailman-Users] AOL redacts user addresses even with VERP and full personalization enabled

[Lindsay Haisley]

On Tue, 2012-06-19 at 15:05 -0400, David wrote:
> Furthermore, without exception on our list, when an AOL user triggers
> a feedback report, they do so on all the emails from our list that are
> currently in their inbox. There is zero content-specific selectivity.
> I've never seen it (on our list). So we may get a dozen or more
> feedback reports within a minute, all triggered by the same user and
> without regard for the actual content of the messages.

I've seen this as well on a number of occasions.  As I noted in my
previous email, a lot of people, I might say _especially_ AOL users, are
not highly computer literate, and many may indeed be computer-phobic.
They don't have the patience or confidence to follow the directions
provided to properly unsubscribe from a list, so they just find all the
list posts that they can and report them as spam, hoping that AOL will
help them unsubscribe.

-- 
Lindsay Haisley       | "We have met the enemy and he is us."
FMP Computer Services |
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