[Mailman-Users] Mailman appends hostname to some address on maillist

[Mark Sapiro]

Tom Tilmant wrote:

>I have been using mailman for several years with my current VPS provider.
>About a month ago I started getting complaints from users that they were not
>receiving e-mails. I have a spam problem with the server about the same time
>and contribute most of the undeliverable because of that. But the complaints
>became more frequent and I was able to give my service provider to provide
>me with the log files and I started to notice that when I sent an e-mail out
>to a mailing list say "parents at DOMIAN.com", that some of the log entries in
>the mail log would show the following:
>
> 
>
>2009-05-03 13:27:54 [20088] 1M0iHw-0005Dq-2U => person1 at pacbell.net
>F=<parents-bounces at DOMIAN.com> P=<parents-bounces at DOMIAN.com> R=lookuphost
>T=remote_smtp S=4894 H=pbimail2.prodigy.net [207.115.21.23]:25 C="250 2.0.0
>n43KRqOE012511 Message accepted for delivery" QT=2s DT=2s


This looks like a normal message delivery from the 'parents' list to
person1 at pacbell.net


>Which would deliver just fine while others would say:
>
> 
>
>2009-05-03 16:12:52 [20088] H=localhost (myhost.DOMAIN.com)
>[127.0.0.1]:45816 I=[127.0.0.1]:25 F=<mailman-bounces at myhost.DOMAIN.com>
>temporarily rejected RCPT <person2 at sbcglobal.net>: Could not complete sender
>verify


This message is from the site list, not the 'parents' list. Such
messages are normally notices to list owners/moderators. If
person2 at sbcglobal.net is not an owner/moderator of some list and is
only a member of the 'parents' list, then I don't offhand know what's
happening.


>Which of course were not deliverable but we're all part of the same mailing
>list. Has anybody seen this and what is the fix? My current environment is
>that I'm using a hosted VPS with Cpanel and don't have root access.


Do you have access to Mailman's logs? If so, what's in the smtp and
smtp-failure logs? See the FAQ at <http://wiki.list.org/x/sYA9> for a
discussion of why our ability to help is limited in this situation,
and for info on the location of files in a cPanel installation.

If you think the problem is the 'myhost' in
mailman-bounces at myhost.DOMAIN.com as opposed to the absence of
'myhost' in parents-bounces at DOMIAN.com, you may be able to fix that if
you have command line access to Mailman. You would need to run
'fix_url' on the 'mailman' list. In a normal, non-cPanel installation,
I think all that would be required is

cd path/to/mailman
bin/withlist -l -r fix_url mailman

Even simpler, if you can access the web admin interface for the
'mailman' list, you will probably find that host_name near the bottom
of the General Options page is set to myhost.DOMAIN.com and you can
simply change that to DOMAIN.com.


> My
>service provider claims not to support mailman any longer all through its
>still part of the Cpanel install.  My version of Cpanel is 11.24.4-RELEASE
>and it appears that my mailman version is version 2.1.11.cp3.  I'm trying to
>get a grasp on the exact issue so that I can provide my service provider
>with a way of fixing it and not request root access which then I lose all
>support from them. 


You can give them the above information, but as Brad already said, they
already aren't supporting you, at least as far as Mailman is concerned.

-- 
Mark Sapiro <mark at msapiro.net>        The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan