[Mailman-Users] Email subscription not working

[Dan Mahoney, System Admin]

On Thu, 8 Jan 2009, Mark Sapiro wrote:

> Dan Mahoney, System Admin wrote:
>
>> Hey all, I'm hitting a little snag.  Email subscribe isn't doing anything.
>>
>> Postfix delivers the email to mailman, but then as far as I can tell,
>> nothing more happens with it.
>>
>> Where would be the best place to debug this from a mailman perspective?
>>
>> Jan  7 21:05:34 lister postfix/qmgr[97071]: DDFD010E528:
>> from=<ionlyhavethisfortesting at gmail.com>, size=2716, nrcpt=1 (queue
>> active)
>> Jan  7 21:05:35 lister postfix/local[38795]: DDFD010E528:
>> to=<testing-join at lister.isc.org>, relay=local, delay=0.18,
>> delays=0.01/0/0/0.17, dsn=2.0.0, status=sent (delivered to command:
>> /usr/local/mailman/mail/mailman join testing)
>> Jan  7 21:05:35 lister postfix/qmgr[97071]: DDFD010E528: removed
>>
>> And that's where it stops.  The address doesn't show in any logs or
>> anything from that point forward.
>
>
> The above says Postfix successfully piped the mail to the wrapper which
> presumably invoked the 'join' script to queue the mail in the
> 'commands' queue.
>
>> From there it is processed by CommandRunner.
>
> Step 1) is CommandRunner running or is the message still sitting in
> qfiles/commands ?

I don't see a persistent process with that name, but qfiles/commands is 
empty.

>> Anything obvious I should be checking?  Perhaps the possibility that the
>> "to" address is getting altered in transit?  Does mailman log discarded
>> subscription messages?  Is there a debug option?
>
>
> The message got delivered to the correct address according to Postfix.
>
> Messages with precedence 'bulk', 'junk' or 'list' are discarded, but
> the discard is logged in Mailman's vette log with a message like
>
> Precedence: xxx message discarded by: testing-request at example.com

This hasn't been logged at all.  In fact a grep for the address on all 
logfiles gives nothing.  However, see my next bit...

> If you have an autoresponder set for requests to this list, the message
> will be autoresponded to per the autoresponder settings and logged in
> the vette log as "replied and discard".
>
> Also look for messages in Mailman's error (and other) logs with
> timestamp within a few seconds of Jan  7 21:05:35.

Oh here's something:

Jan 07 21:05:05 2009 (69945) Uncaught runner exception: 'NoneType' object 
has no attribute 'lower'
Jan 07 21:05:05 2009 (69945) Traceback (most recent call last):
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 114, in _oneloop
     self._onefile(msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 185, in _onefile
     keepqueued = self._dispose(mlist, msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 241, in 
_dispose
     res.do_command('join')
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 139, in 
do_command
     return handler.process(self, args)
   File "/usr/local/mailman/Mailman/Commands/cmd_subscribe.py", line 74, in 
process
     if digest is None and password.lower() in ('digest', 'nodigest'):
AttributeError: 'NoneType' object has no attribute 'lower'

Jan 07 21:05:05 2009 (69945) SHUNTING: 
1231362305.1949821+1175967c099dad2a1abd84668491378c9ec3d2f3
Jan 07 21:05:35 2009 (69945) Uncaught runner exception: 'NoneType' object 
has no attribute 'lower'
Jan 07 21:05:35 2009 (69945) Traceback (most recent call last):
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 114, in _oneloop
     self._onefile(msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 185, in _onefile
     keepqueued = self._dispose(mlist, msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 241, in 
_dispose
     res.do_command('join')
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 139, in 
do_command
     return handler.process(self, args)
   File "/usr/local/mailman/Mailman/Commands/cmd_subscribe.py", line 74, in 
process
     if digest is None and password.lower() in ('digest', 'nodigest'):
AttributeError: 'NoneType' object has no attribute 'lower'

Jan 07 21:05:35 2009 (69945) SHUNTING: 
1231362335.060303+d4ab606e4d64c835df5f64f7aaff37fe61bee8e8
Jan 07 21:05:47 2009 (69945) Uncaught runner exception: 'NoneType' object 
has no attribute 'lower'
Jan 07 21:05:47 2009 (69945) Traceback (most recent call last):
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 114, in _oneloop
     self._onefile(msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/Runner.py", line 185, in _onefile
     keepqueued = self._dispose(mlist, msg, msgdata)
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 241, in 
_dispose
     res.do_command('join')
   File "/usr/local/mailman/Mailman/Queue/CommandRunner.py", line 139, in 
do_command
     return handler.process(self, args)
   File "/usr/local/mailman/Mailman/Commands/cmd_subscribe.py", line 74, in 
process
     if digest is None and password.lower() in ('digest', 'nodigest'):
AttributeError: 'NoneType' object has no attribute 'lower'

Known bug?

OS is FreeBSD, if it matters.

-Dan

-- 

"What's with the server farm down in the basement?"

-Spider, Three Skulls Commons at Selden House, 4/15/00

--------Dan Mahoney--------
Techie,  Sysadmin,  WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144   AIM: LarpGM
Site:  http://www.gushi.org
---------------------------