[Mailman-Users] The incredible disapearing post?

[Dragon]

Brian Atkins sent the message below at 12:08 1/2/2007:
>Greetings, all!
>
>I have a mailing list set up for company-wide emails to which any member
>can post (in other words, a plain vanilla list). However, I have one
>user that has been attempting to post to the list but his emails are
>disappearing.
>
>I can see the message hitting the server and being passed off to
>mailman, but I can not find anything in the mailman logs to indicate
>that it was ever received. His account is identical to everyone else,
>but he 'appears' to be the only member that has this issue. I have
>removed and recreated his account several times, but there has been no
>change.
>
>Any ideas on where to look?
>
>MAIL.LOG:
>---------
>Jan  2 09:19:27 mail sendmail[13025]: l02EJNaC013025:
>from=<user at MYDOMAIN.com>, size=1791, class=0, nrcpts=1,
>msgid=<001801c72e79$02aa6370$163b0a0a at MYDOMAIN.com>, proto=ESMTP,
>daemon=MTA, relay=[10.10.57.184]
>
>Jan  2 09:21:04 mail sendmail[13363]: l02EJNaC013025:
>to="|/usr/local/mailman/mail/mailman post COMPANY",
>ctladdr=<COMPANY at MYDOMAIN.com> (8/0), delay=00:01:37, xdelay=00:00:02,
>mailer=prog, pri=121791, dsn=2.0.0, stat=Sent
>
>Here is another user sending the same post (text-wise) to the same list:
>MAIL.LOG:
>---------
>Jan  2 11:44:05 mail sendmail[13136]: l02Gi16Y013136:
>from=<user at tlcdelivers.com>, size=5831, class=0, nrcpts=1,
>msgid=<200701021644.l02Gi16Y013136 at MYDOMAIN.com>, proto=ESMTP,
>daemon=MTA, relay=[10.10.59.56]
>
>Jan  2 11:45:04 mail sendmail[13368]: l02Gi16Y013136:
>to="|/usr/local/mailman/mail/mailman post COMPANY",
>ctladdr=<COMPANY at MYDOMAIN.com> (8/0), delay=00:00:59, xdelay=00:00:00,
>mailer=prog, pri=125831, dsn=2.0.0, stat=Sent
>
>Jan  2 11:45:09 mail sendmail[13419]: l02Gj9dq013419:
>from=<COMPANY-bounces at MYDOMAIN.com>, size=6793, class=-30, nrcpts=53,
>msgid=<200701021644.l02Gi16Y013136 at MYDOMAIN.com>, proto=ESMTP,
>daemon=MTA, relay=localhost [127.0.0.1]
>
>Jan  2 11:46:36 mail sendmail[13419]: l02Gj9dr013419:
>from=<COMPANY-bounces at MYDOMAIN.com>, size=6793, class=-30, nrcpts=149,
>msgid=<200701021644.l02Gi16Y013136 at MYDOMAIN.com>, proto=ESMTP,
>daemon=MTA, relay=localhost [127.0.0.1]
---------------- End original message. ---------------------

It appears that something is happening to either discard or shunt 
that user's posts prior to them being handed off to mailman's 
outgoing queue. The message is being handed off from the SMTP server 
to mailman but something is happening after that occurs.

Have you looked in mailman's vette and error logs? If the message was 
discarded, it should appear in the vette log. If mailman had a 
problem processing the message, there should be an entry in the error log.

If you have archiving enabled, is the message hitting the archive?

Is the person who is having difficulty using an MUA that is the same 
or different from what others use?

Are you doing any sort of content filtering or scrubbing? It could be 
that after scrubbing of the mail message there are no valid parts left to send.



Dragon

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