[Mailman-Users] trying to access archives - access denied

[Rachel Assuncao]

Hello Mark,

Thanks for the follow up.  I checked the link you provided, and yes, I can
access the archives that way.  So, it is good to know that the archives are
OK!

I've also been talking with our web host, who tried to help, couldn't, and
has now referred me to Pleask's service team for further follow up.

I have access to a variety of logs through Pleask's systems, but couldn't
find anything that referenced the error code, so maybe the logs I am able to
access aren't the right ones.

Rachel
 
The day will come when after harnessing the ether, the winds, the tides,
gravitation, we shall harness for God the energies of love. And on that day
for the second time in the history of the world, man will have discovered
fire. 
~ Teilhard de Chardin
-----Original Message-----
From: Mark Sapiro [mailto:msapiro at value.net] 
Sent: November 27, 2006 4:52 PM
To: Rachel Assuncao; mailman-users at python.org; pdbogen at gmail.com
Subject: Re: [Mailman-Users] trying to access archives - access denied

Rachel Assuncao wrote:
>
>I didn't install Mailman.  Our web host (Blue Genesis) offers Mailman as
>part of their independent server package.  We create the mailing list
>through their host control panel (Pleask) and then do all of the management
>of it through the Mailman online mailing list administration.  They are the
>ones responsible for installation, and I assume it is installed correctly,
>if many of their clients are using it.
>
>What is check_perms?


Not relevant to you in the above scenario. It is a Mailman command line
tool for checking permissions available only to those who have shell
access to the Mailman installation.

Can you access the archives via a url like
<http://lists.genuinecontact.info/mailman/private/genuinecontact/>?
This URL should look like those you use to access the list admin or
moderator interface except with 'private' instead of 'admin' or
'admindb'. This should get a login page and you should be able to log
in with either a list member's email address and list password or the
list admin password. If you can get to the archives this way, that
verifies the archives are OK, but there still could be a permissions
issue or a misconfiguration of theweb server for the
lists.genuinecontact.info domain.

Do you have access to the web server logs for this domain? If so,
what's in the error log for the 403 errors?

-- 
Mark Sapiro <msapiro at value.net>       The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan