[Mailman-Users] trying to access archives - access denied

[Rachel Assuncao]

Thanks for the quick response Patrick.

I didn't install Mailman.  Our web host (Blue Genesis) offers Mailman as
part of their independent server package.  We create the mailing list
through their host control panel (Pleask) and then do all of the management
of it through the Mailman online mailing list administration.  They are the
ones responsible for installation, and I assume it is installed correctly,
if many of their clients are using it.

What is check_perms?

Thanks,
Rachel
 
The day will come when after harnessing the ether, the winds, the tides,
gravitation, we shall harness for God the energies of love. And on that day
for the second time in the history of the world, man will have discovered
fire. 
~ Teilhard de Chardin

-----Original Message-----
From: Patrick Bogen [mailto:pdbogen at gmail.com] 
Sent: November 27, 2006 1:52 PM
To: Rachel Assuncao
Cc: mailman-users at python.org
Subject: Re: [Mailman-Users] trying to access archives - access denied

On 11/27/06, Rachel Assuncao <rachel at musango.ca> wrote:
> I am the manger for a couple of different lists that are relatively new.
It
> has come to my attention in the last few days that our members are unable
to
> access the archives when they click on the archives link
> (http://lists.genuinecontact.info/pipermail/genuinecontact/).  When you
> click on the link, it takes you to a page that says "Forbidden: You don't
> have permission to access /pipermail/genuinecontact/ on this server.
> Additionally, a 403 Forbidden error was encountered while trying to use an
> ErrorDocument to handle the request."

This looks like a web server (e.g., apache) configuration, and/or
permissions issue. I think the problem is that the user apache is
running as can't access your /pipermail tree.

Did you install Mailman from source, or did you use a packaged version?

You might want to run through Chapter 5 of the installation manual
<http://www.gnu.org/software/mailman/mailman-install/node10.html> and
make sure you followed everything properly.

It might be worthwhile to run check_perms, as well, although I'm not
sure if it actually checks these particular permisisons.

-- 
- Patrick Bogen