[Mailman-Users] Bug in Mailman version 2.1.7.cp2

[Tiffany Miller]

Mark, thanks for the tips. Unfortunately, I do not have access to the root level of this web site, as it's hosted on another server. I'm almost to the point where I will have my own space on a server with access to the root level for my clients, but until then, I'm stuck.

So, I can't 'see' the mailman error logs or the file system. I can only view the file manager through my FTP program or cpanel. I checked the error logs for the site, but nothing shows from today.

And not sure if it helps, but when I try to edit *any* of the public html files for the newsletter list, I get the same error. Thankfully, the previous changes I made to other 3 files remained stored.

Any other suggestions?

Tiffany

__________________________
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ph: 302-540-7681
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www.eagle-designs.com

----- Original Message ----- 
From: Mark Sapiro 
To: Tiffany Miller ; mailman-users at python.org 
Sent: Wednesday, July 19, 2006 5:22 PM
Subject: Re: [Mailman-Users] Bug in Mailman version 2.1.7.cp2


Tiffany Miller wrote:

>Mailman version: 2.1.7.cp2
>Operating System: Linux
>Apache version 1.3.36 (unix)


See
<http://www.python.org/cgi-bin/faqw-mm.py?req=show&file=faq06.011.htp>


>I was trying to edit the welcome message subscribers receive upon confirming subscription to a newsletter mailing list for my client.
>
>I accessed the admin interface through cpanel and clicked on the link to "edit public html pages" then clicked on "welcome email text file." I made the necessary changes and clicked "submit changes."
>
>That's when I received the *bug* message:
>
>* * * * *
>
>Bug in Mailman version 2.1.7.cp2
>
>We're sorry, we hit a bug!
>
>Please inform the webmaster for this site of this problem. Printing of traceback and other system information has been explicitly inhibited, but the webmaster can find this information in the Mailman error logs.
>


If you have access to Mailman's 'error' log, please provide the
complete traceback from this error. Without this information, no one
has much of a clue as to why this happened.


>I had previously edited the other files without a problem, and those versions are still in tact, performing perfectly. Now, I need to edit this welcome message and can't. I tried the FAQs, but no matches were found for my problem...including going through the full index.


If you are able to 'see' the file system, you should see within
Mailman's structure a lists/<listname> directory where <listname> is
the name of your list followed by an underscore and the host domain,
and in that directory, there will be a config.pck and other files and
(assuming English language) an en/ subdirectory containing your edited
templates. If you can, you can look at the permissions of the files
and see what might be different about the subscribeack.txt file (which
is the welcome message) vs. the html files you previously edited.

-- 
Mark Sapiro <msapiro at value.net>       The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan