[Mailman-Users] AOL Spam complaints

[Dan Phillips]

On Feb 24, 2006, at 8:08 AM, Jonathan Dill wrote:
> People sign up
> for the list, confirm their subscription, and then turn around and
> complain about getting e-mail from us, and then when I take them  
> off the
> list, they complain that they should not have been removed, I just  
> don't
> get it.  There is already a clear "Unsubscribe" link in our e-mail
> messages and we don't make people confirm unsubscription.  It would be
> nice if AOL would give people a "Unsubscribe" button so hopefully  
> people
> would use that instead of just being lazy and clicking the "Spam"
> button, the headers by Mailman already include the necessary  
> information
> to do that.

FWIW, I've been told by AOL subscribers that the discard and spam  
buttons are close together and look alike. Every time I've gotten a  
spam complaint forwarded from the AOL feedback loop, when asked the  
poster has told me that they must have hit the spam button accidentally.

Dan


================================
Dan Phillips
Associate Professor of Horn, University of Memphis
site administrator: music.memphis.edu