[Mailman-Users] All AOL members not receiving emails

[John]

After checking with individual AOL users off-list, we're starting to 
get responses such as the following.  Seems to be some inconsistency in 
the details (gone completely or in spam folder, or some of both), but 
something definitely happened.  We cannot comply with the whitelist 
requirements, so may have to unsubscribe all the AOL people and tell 
them to use a different email if they still wish to be on the list.  
That's kind of a bummer for them.  Anyone have any human being contacts 
at AOL to try to resolve this with them?

John


> Thank you for looking into this problem.  I stopped receiving Divebums
> messages a few weeks ago, right after AOL did an automatic update.  
> Now I find the
> Divebums messages in the new 'spam folder'.   Good luck!

> Its been a few weeks since I recieved any divebums mail, I found a  few
> moved into my SPAM folder and moved them back.

> The only reason I got this mail is because I looked in the spam mail 
> box
and found it. Its been a very long time since i have recieved email for 
dive
bums and have been trying to figure out if its going to spam mail or if 
its
blocked in some way but if its happening to others then its not my mail
controls. Hpefully this helps I wish I could tell you more but i have 
gotten
some mail here and there but not much for at least a month or possible 
more.

> I just got the list today for the first time since 8/21.
> I hope it starts working again.

> I am one of the people on AOL who stopped receiving Divebums email a
> few weeks ago. I had no problem receiving mail from other addresses. I
> called AOL a couple of times and they said they looked into it and 
> could
> find no problem on their end. I checked my spam folder numerous times 
> and
> there was no divebums email in there. Finally I unsubscribed myself 
> from
the
> divebums  list, opened a hotmail account, and subscribed my self to
divebums
> using the hotmail address. Since then I have had no problems receiving
> divebums email at the hotmail address. (AOL is still my ISP). I hope 
> this
> info helps,



On Aug 31, 2004, at 3:00 PM, Brad Knowles wrote:

> At 2:11 PM -0500 2004-08-31, John wrote:
>
>>  Did AOL make some major change affecting Mailman a couple weeks ago? 
>>  I
>>  have a Mailman 2.1.5 list with 46 AOL members, all of whom appear to
>>  have stopped receiving list messages.
>
> 	AOL has a tendency to declare that sites are sending them spam and to 
> start silently throwing all messages away that come from that site, 
> sometimes on the basis of a single spam complaint from a single user.
>
> 	Sometimes, that user is a legitimate member of a mailing list from 
> that site, and mistakenly clicked on the wrong message and clicked the 
> "report as spam" button.  Sometimes that user doesn't remember 
> subscribing to it, so they report the message as spam.  Or, sometimes 
> the user doesn't remember how to unsubscribe, so they report the 
> message as spam.
>
>
> 	There's not really anything you can do about this.  You are subject 
> to the whims of the clueless AOL users and the occasional fat-finger 
> mistake.
>
>>  Is there some setting we need to tweak?  Have been running for years 
>> and
>>  no problems other than the usual AOL spam controls getting tweaked 
>> without
>>  the AOL subscriber's knowledge... but before it was always on a
>>  case-by-case basis and we got bounces back...
>
> 	The best you can do is apply to be a member of the AOL whitelist 
> system.  See <http://postmaster.aol.com/tools/whitelist_guides.html>.
>
> -- 
> Brad Knowles, <brad at stop.mail-abuse.org>
>
> "Those who would give up essential Liberty, to purchase a little
> temporary Safety, deserve neither Liberty nor Safety."
>
>     -- Benjamin Franklin (1706-1790), reply of the Pennsylvania
>     Assembly to the Governor, November 11, 1755
>
>   SAGE member since 1995.  See <http://www.sage.org/> for more info.
>
>