[EuroPython] Premier Inn

[Laura Creighton]

In a message of Mon, 29 Jun 2009 16:58:01 BST, Bruce Eckel writes:
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>I should have given more detail:
>
>1) All the reservations on the Premier Inn's reservation computer are of 
>the
>one-day-at-a-time kind.

This was untrue -- my reservation, for instance, is not of that sort.

>2) No names have been associated with reservations.

This was not true, 2 nights ago the night clerk was able to pull up
reservations by name without any trouble.

>
>Apparently my reservation is now (or will be) sorted out (I had to give t
>hem
>my credit card). But the desk clerk was concerned that everyone else show
>ing
>up would require the same stringing-together of reservations.

Thjis is completely different from how things worked 2 nights ago.
Thus I suspect that either

a) somebody who is at the Premier Inn now does not know how to use their
computer system as well as the woman who was working it 2 days ago.

or b) somebody has completely wrecked our reservation, deleting all the
information that they used to have.

I will get John to speak with them, and we can provide the list to them
again, but this problem was all solved days ago, so it is annoying to
see it back again.

Thank you again for reporting this:

Laura

>
>-- Bruce Eckel
>
>
>
>On Mon, Jun 29, 2009 at 4:17 PM, Zeth <theology at gmail.com> wrote:
>
>> 2009/6/29 Laura Creighton <lac at openend.se>:
>> > Thanks Bruce.  Somebody at the Premier Inn is confused.  They do
>> > have the informaiton for the multiple day bookings -- and John has
>> > been in touch  with them every day this week, but I guess this
>> > means that he will have to talk with them again today as well.
>>
>> Yeah, as Laura said there is usually only the manager or conference
>> specialist that is riding on the cluetrain, the other staff are still
>> at the station.
>>
>
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>I should have given more detail:<br><br>1) All the reservations on the Pr
>em=
>ier Inn&#39;s reservation computer are of the one-day-at-a-time kind.<br>
><b=
>r>2) No names have been associated with reservations.<br><br>Apparently m
>y =
>reservation is now (or will be) sorted out (I had to give them my credit 
>ca=
>rd). But the desk clerk was concerned that everyone else showing up would
> r=
>equire the same stringing-together of reservations.<br clear=3D"all">
><br>-- Bruce Eckel<br><br>
><br><br><div class=3D"gmail_quote">On Mon, Jun 29, 2009 at 4:17 PM, Zeth 
><s=
>pan dir=3D"ltr">&lt;<a href=3D"mailto:theology at gmail.com">theology at gmail.
>co=
>m</a>&gt;</span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"bor
>de=
>r-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-
>le=
>ft: 1ex;">
>2009/6/29 Laura Creighton &lt;<a href=3D"mailto:lac at openend.se">lac at opene
>nd=
>.se</a>&gt;:<br>
><div class=3D"im">&gt; Thanks Bruce. =A0Somebody at the Premier Inn is co
>nf=
>used. =A0They do<br>
>&gt; have the informaiton for the multiple day bookings -- and John has<b
>r>
>&gt; been in touch =A0with them every day this week, but I guess this<br>
>&gt; means that he will have to talk with them again today as well.<br>
><br>
></div>Yeah, as Laura said there is usually only the manager or conference
><b=
>r>
>specialist that is riding on the cluetrain, the other staff are still<br>
>at the station.<br>
></blockquote></div><br>
>
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