[Edu-sig] UPDATE: High School Network Security

[JanC]

On 5/16/05, Lee Harr <missive at hotmail.com> wrote:
> >1) Lack of technical support from the 'vendor'. Since most open source
> >software is provided 'free' and is not maintained by a central vendor, technical
> >support is limited if not non existent.
> 
> I don't know about you, but I think I'd rather have all my teeth pulled
> than have to go through front-line tech support on any commercial
> product. Any time I've had a real problem with an open source product
> I've had nearly instantaneous access (through mailing lists and
> newsgroups) to the actual developers of the software. Talk about
> service!

This is a misunderstanding: they don't want support, they want someone
to blame when something goes wrong.

-- 
JanC